Director of Product Design (Seller Financing)

About Coupang  

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. 

We are proud to have the best of both worlds - a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. 

About the Team  

Coupang's FinTech business includes Payments services by Coupang Pay and Lending services by Coupang Financial. Our vision is to empower customers, both consumers and merchants, to maximize their financial potential. Our proprietary payments service offers tens of millions of customers with convenient payment options on Coupang’s platforms. We are reimagining financial services for our customers and plan to expand into new product segments.

About the Role  

The Director of Product Design Seller Financing, will be a core member of the leadership team responsible for delivering a best-in-class customer experience for Coupang’s FinTech offerings. This role will also focus on seller financing UX, leading a design team to enhance seller growth and experiences globally.

Responsibilities  

• Define the Design UX vision & strategy for Coupang’s Seller Finance business.
• Work closely with a variety of stakeholders (executives, product, engineering, risk, business operations and legal/compliance) to create alignment and drive prioritization in order to provide a “Wow” experience to our customers.
• Lead a small design team focused on seller financing growth and reimagining end-to-end experiences for Coupang sellers globally.
• Work closely with product and engineering partners to define and drive strategy and roadmap.
• Oversee the design and implementation of user experiences across multiple platforms, including web, PWA (M-web), iOS, and Android applications.
• Guide the team with hands-on work and design leadership while collaborating with other leaders.
• Execute all stages of product design from concept to execution, with the willingness and ability to be hands-on as needed. This includes creating mocks, wireframes, prototypes, design specifications, presentations, processes, and framework.
• Manage customer research activities across a variety of channels to better understand customer needs/preferences and their experience with our products.
• Implement innovative solutions to streamline processes and resolve customer issues efficiently.
• Recruit, interview and hire best in class designers, and actively raise the bar as we rapidly scale.
• Introduce ways to integrate design thinking into the overall process and culture.
• Be an active mentor and a leader, including leadership of design critiques, reviews, and planning.

Who we are looking for:  

• Successful track record: 10+ years of experience delivering high quality designs and 3+ years of managerial experience.
• Track record of managing high performing product design teams working in an agile environment with a rapid iteration cadence.
• An outstanding portfolio, showcasing a foundation of UX design/ interaction design/product design including user research.
• Track record of using data and quantitative research methodologies to inform decision making across the entire product design process/lifecycle.
• Strong understanding of user research methodologies, usability principles, and data analysis techniques.
• Excellent communication skills to inspire the team, provide clear direction and drive alignment.
• Proficiency in design tools such as Figma, Adobe Creative Suite, and prototyping software.
• Excellent Korean written and verbal communication.

Nice to have:  

• Bachelor's degree in Graphic Design, Interaction Design, Industrial Design, HCI, Computer Science, Psychology, Ethnography or equivalent practical experience.
• Understanding of the complexities of a marketplace/consumer platform model is preferred.
• Domain experience in consumer or merchant lending preferred.
• Business level English written and verbal communication

Recruitment Process and Others

1. Recruitment Process: Application Review - Phone Interview - Onsite Interview - Offer  

(The recruitment process may be different depending on the job and may be changed due to scheduling and circumstances.)

2. Others:

a. This job post may be closed early if all openings are filled.   

b. If there is any false information in the application, the offer may be cancelled.

c. Veteran status or disability will not result in any disadvantages in the recruitment process.

d. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.