What We Do:

Florence software advances cures by helping the world’s most important research sites do their best work. Our solutions are now used by over 30,000 research teams in 70 countries around the world—we’re the most widely deployed site workflow tool in the industry. By the end of the decade, we’ll double the pace at which new medicines get to market by doubling the output of trial site teams. To date, we were named a Deloitte Fast 50 business, G2 Category Leader, an Inc. & AJC best place to work, and an Inc. 5000 company five years in a row.

At Florence, we are committed to make the world a better place by accelerating research while providing an environment for our employees where they can be happy in their lives, enjoy their jobs, and grow.

What You’ll Bring to the Team

As the Director of Product, AI & Workflow Automation – Clinical Trials, you’ll define and lead Florence’s Site Portfolio and products strategy — shaping the vision, roadmap, and execution that drive the digital transformation of clinical trials.

As a member of the COO team, you’ll partner closely with engineering, design, marketing, sales, and customer experience to ensure our products don’t just meet market needs — they redefine what’s possible in clinical research.

This is a hands-on, high-impact role for a product leader who thrives at the intersection of strategy, innovation, and execution.

You Will:

Strategy & Vision

Define and drive Florence’s global product strategy and multi-year roadmap across all customer segments — Sites, Sponsors, and CROs.
Align product priorities with Florence’s mission to automate and simplify clinical trial operations.
Translate customer insights and market dynamics into strategic direction and tangible product outcomes.

Customer & Market Insight

Build deep relationships with customers, users, and partners to uncover emerging needs and opportunities.
Identify and anticipate macro-trends in life sciences and technology that will shape the future of clinical operations.
Champion a customer-centric mindset throughout the organization.

Execution & Delivery

Lead the end-to-end lifecycle of Florence’s SaaS platform — from concept to launch to adoption.
Partner cross-functionally with engineering, design, marketing, and revenue teams to deliver products that drive engagement, retention, and long-term value.
Establish and track product metrics and OKRs that guide performance and decision-making.

Team Leadership

Recruit, coach, and scale a world-class product management organization.
Foster a culture of accountability, curiosity, and innovation.
Develop your team’s skills and careers through coaching and structured growth opportunities.

Thought Leadership

Serve as a strategic thought partner on Florence’s executive team.
Act as a public evangelist — sharing Florence’s story, purpose, and vision with customers, partners, and industry audiences.

An Ideal Candidate Has:

10+ years of product management experience, with 5+ years in leadership roles.
Proven success leading SaaS products from concept to market adoption in a high-growth environment.
Experience operating in or adjacent to regulated industries such as life sciences, healthcare, or fintech.
Demonstrated ability to scale product organizations globally and manage distributed teams.
Strong executive presence and communication skills — able to inspire, align, and influence across all levels.
Track record of defining and delivering strategies that drive growth, adoption, and customer value.
Combination of large-company scale and startup agility is ideal.

Why Join Florence?

We are a values-driven company. To that end, our core values (Shipping is the Game, Experimentation is our Superpower, Integrity is non-negotiable, and Being good humans is the point) matter deeply to this role. Specifically, you will directly be part of where growth, impact, and culture matters.

Impact that matters: Help accelerate medical breakthroughs by transforming how clinical trials are run.
Rapid growth: Florence is a leader in clinical trial digitization, with expanding global reach and category-defining products.
Collaborative culture: Join a passionate, mission-driven team that values curiosity, empathy, and excellence.
Flexibility: Work remotely while collaborating with global teams in a fast-moving, modern SaaS company.

What’s in it for you?

Do well. We offer a competitive compensation package, medical and dental insurance, and office space in the heart of the city.
Do good. We insist that health technology is the highest calling for software development. We pride ourselves on working on something bigger than ourselves; helping advance cures and therapies.
Make the leap. Join our high-output culture to create innovative, modern, and purposeful software solutions.

Florence supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical disability, or any other protected class.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Florence Healthcare, please go directly to our Careers Page. Florence Healthcare will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Florence Healthcare will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Florence Healthcare employees will only be sent from @florencehc.com email addresses.

Director of Product, AI & Workflow Automation – Clinical Trials

AI overview