Director of People Operations

At SOL Mental Health, we're not just building another clinical practice—we're redefining what’s possible in mental healthcare, and that starts with exceptional people like you. As an early-phase organization with ambitious goals, we offer something rare: the chance to truly own your function and make a lasting impact on an industry that desperately needs innovation.

Your Contributions Matter Here
We understand that exceptional mental healthcare requires more than just talented clinicians. It demands a foundation of operational excellence, innovative thinking, and robust support systems—areas where your expertise becomes invaluable.

At SOL, you'll find:

• True ownership opportunities in a growing organization where your ideas can become organizational standards
• Direct access to passionate executive leadership committed to building both an exceptional service and an exceptional workplace
• Career development pathways that evolve as we grow, with opportunities emerging faster than in established organizations
• Cross-functional collaboration that exposes you to multiple aspects of healthcare innovation and practice management

Why Building Something New Matters
Building a leading mental health practice is challenging—we don't pretend otherwise. But when passionate professionals unite under a common mission, exceptional things happen. Your contributions at SOL won't disappear into the machinery of a large organization; they'll visibly shape our practices, culture, and success.

About the Role
SOL Mental Health is a growing behavioral health organization with approximately 300 employees across five states (CO, NY, VA, DC, MD), and we're planning to grow significantly in 2026. We need a Director of People Operations who thrives on execution—someone who ensures every aspect of our People function runs smoothly and reliably as we scale.
This is a hands-on leadership role. You'll manage a small team, personally handle key operational work, and serve as a thought partner to the Chief People Officer on how we continuously improve and optimize. If you are data driven and take pride in operational excellence—making sure nothing falls through the cracks while always looking for ways to do things better—this role is for you.
Our workforce includes therapists, associate therapists, and psychiatric clinicians who chose SOL because of our integrated care model and mission. We strive to provide People Operations support that's responsive, reliable, and reflects the care we provide to patients.

What You'll Own

Benefits Administration

• Manage all benefits programs, including enrollments, changes, and employee support throughout the year
• Strong working knowledge of leave of absence administration across multiple states
• Partner with the CPO during Open Enrollment planning and execution
• Serve as the primary escalation point for benefits questions and issue resolution

Operations & Multi-State Awareness

• Stay informed on employment requirements across all five states we operate in; partner with our external compliance group and outside counsel as needed
• HRIS optimization and data integrity (Paylocity), working closely with the People Operations Manager on systems improvements and automation
• Establish and maintain service level standards for the shared People inbox and for onboarding

Credentialing & Onboarding

• Oversight of clinical credentialing processes, including coordination with our delegated credentialing partners and payers
• Own the SOLstart onboarding program—continuous improvement of content and delivery to ensure new clinicians are set up for success 
• Coordinate with Talent Attraction on the offer-to-start experience

Learning & Development

• Content development for SOLstart and foundational training needs
• Partnership with clinical leadership on professional development programming
• Build the groundwork for a more robust L&D function as the organization is ready

Team Leadership

• Direct management of People Operations Manager and People Operations Generalist
• Workflow optimization and capacity planning across the team
• Mentorship and development of team members

What You Bring

• 8+ years in HR/People Operations, with at least 2-3 years managing a team
• Multi-state benefits and LOA experience required; healthcare or behavioral health strongly preferred
• A doer mentality—you're energized by getting things done well, not just delegating
• Strong HRIS skills (Paylocity experience a plus) and genuine interest in process improvement
• Experience with onboarding program management and credentialing workflows a plus
• Excellent organizational skills and attention to detail; nothing slips
• Collaborative approach—you're a thought partner and a strong communicator, not a solo operator

This role offers a competitive compensation package that includes a base salary plus bonus opportunity. The base salary will be determined based on experience and is expected to fall between $145,000 and $160,000.

Why This Role

You'll be part of a mission-driven organization at an exciting stage of growth. This role offers the chance to lead a team, own meaningful work, and contribute to how we scale—all while partnering closely with a CPO who values execution and continuous improvement. If you're looking for a role where your operational excellence directly supports clinicians doing important work, SOL is the place.

We do things differently at SOL. Our values guide everything we do:

❤️We lead with heart
💡We look for good in others
💪We strengthen each other
🏆We strive for excellence
🚀We break new ground

If you’re looking for a team that values your expertise, supports your growth, and empowers you to make an impact, we’d love to connect. Join us in shaping the future of mental health care.

At SOL Mental Health, we believe that diversity and inclusion are essential to fulfilling our mission.
We are committed to creating a workplace where everyone feels valued, respected, and
empowered to contribute. We actively seek candidates from diverse backgrounds and
experiences, and we ensure equitable hiring practices throughout our recruitment process. SOL
Mental Health is proud to be an equal opportunity employer and encourages applicants from all
walks of life to apply.