Position Summary
The Vice President of Operations is a key leadership role responsible for driving top-line revenue growth across all franchise units and managing internal administrative functions. This position leads the operational strategy for a fast-growing franchising organization and directly oversees internal execution, compliance, and performance through the Franchise Performance Director and administrative staff. In addition to core operational responsibilities, the VP of Operations manages outsourced IT and HR functions and ensures seamless day-to-day coordination across a 5-person office team.
Primary Duties and Responsibilities
Franchise Operations:
Drive top-line revenue growth by supporting franchise units with tools, training and leadership to maximize AUR (Average Unit Revenue)
Supervise the Franchise Performance Directors and ensure franchisees receive support needed to meet compliance, operational standards, and profitability targets.
Develop and enforce service delivery standards to reduce rework and increase first-time quality.
Lead Franchisee audit initiatives and maintain visibility into performance metrics across the system.
Internal Operations & Administration:
Manage day-to-day activities of their team, ensuring operational consistency and resource alignment.
Oversee job scheduling, documentation standards, margin tracking, and client experience initiatives.
Ensure operational systems and software are properly implemented and used effectively.
Outsourced IT & HR Oversight:
Serve as the point of contact for outsourced IT Support, ensuring systems uptime, cybersecurity practices, and onboarding/offboarding procedures are maintained.
Support internal leaders and manage relationships with outsourced HR providers, including payroll coordination, benefits administration, and compliance with employment laws.
Cross-Functional & Strategic Leadership:
Collaborate with Sales, Finance, and Marketing teams to execute aligned growth strategies, pricing models, and cost containment plans.
Lead operational planning for new franchisee launches and market expansion.
Identify and implement process and system enhancements to scale the business efficiency.
Qualifications
Bachelor’s degree in business, operations, or related field (MBA Preferred)
8+ years of experience in a multi-unit operation,franchise experience preferred.
Demonstrated success in driving unit-level growth and holding teams accountable toCRM driven sales activity.
Experience managing business development staff or coaching sales organizations.
Knowledge of job flow software, Restoration Manager preferred.
Proven ability to manage outsourced vendors.
High emotional intelligence, problem-solving ability, and leadership presence.
Excellent communication and conflict resolution skills.
