Director of Operations, Patch Caregiving

Why Wellthy is for you!

At Wellthy, we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones.

We’re building something new in the care space - reimagining how care is delivered, accessed, and supported by families around the globe. As we grow, we’re seeking collaborative, curious, and purpose-driven teammates to help us expand what’s possible.

Our work is grounded in the expertise of seasoned care professionals who deeply understand families’ real challenges paired with agile, tech-powered solutions that deliver support efficiently and at scale. We embrace a mindset of continuous learning, especially around emerging technologies. Tools like AI and other innovations are accelerators, enabling us to scale our impact, work smarter, and stay at the forefront of care delivery.

Through Wellthy, millions of families have access to support to help them manage care during every stage of life, with hands-on experts guiding families through caregiving or backup care journeys. And with the acquisition of Patch Caregiving, Wellthy continues to expand how care shows up for working families by pairing care navigation and coordination with on-site and near-site employer-based childcare. This combination allows us to support families not just in navigating care decisions, but in accessing real, hands-on help when and where they need it most. Together, we’re building a more connected, comprehensive care experience for families and caregivers alike.

We partner with leading companies including more than 40 Fortune 500 companies to support the care needs of their workforces globally. We also work alongside health plans and carriers to embed care support into their offerings, enhancing the experience and outcomes for members.

We’re building, evolving, and expanding the market category for care, and we’re looking for responsive, collaborative, curious, and purposeful colleagues to join us.   

As our Director of Operations, Patch Caregiving, you will lead the day-to-day strategy and operations of the Patch Caregiving business unit. This is a senior leadership role with accountability for the business’s strategy, financial performance, and execution. The General Manager will help set the vision for Patch, define and execute the growth strategy, and direct resources across the organization to achieve revenue, margin, and operational goals.

This role requires a leader who can operate with significant autonomy while collaborating closely with shared teams and leaders across the Wellthy organization. The GM will report directly into the Chief Operating Officer, Backup Care. 

You will report directly to the Chief Operating Officer, Backup Care.

To be successful in this role:

• Business Strategy & Leadership
• Own the strategy for Patch Caregiving, aligned with Wellthy’s larger mission and priorities
• Identify and evaluate growth opportunities across product offerings, pricing, partnerships, and go-to-market strategies
• Make strategic decisions on resource allocation to drive sustainable growth and profitability
• P&L Ownership
• Own P&L responsibility for the Patch Caregiving business
• Set and achieve revenue, margin, and operating targets
• Monitor financial and operational performance and adjust strategy as needed

Cross-Functional Collaboration

• Lead Patch Caregiving through close collaboration with cross-functional teams, including:
• Product & Engineering
• Member Engagement & Marketing 
• Client Success and Site Launch
• Data & Analytics
• Human Resources
• Growth Team
• Translate business strategy into clear priorities and execution plans for partner teams
• Ensure alignment, accountability, and effective communication across teams

Execution & Operations

• Drive operational excellence and high-quality delivery for members and clients
• Establish KPIs, dashboards, and operating rhythms to track progress and manage risk
• Balance speed, quality, and scalability in decision-making

Leadership & Culture

• Serve as the senior leader and internal champion for Patch Caregiving, including at company-wide executive meetings
• Foster a culture of ownership, accountability, and impact
• Partner with HR on talent strategy, hiring, and team development

Qualifications

To be successful in this role, you’ll need to be open to learning, experimenting, and evolving. Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively is a plus.

• 5+ years of experience in general management, business unit leadership, or similar roles with P&L responsibility
• Proven experience setting and executing strategy in a growing or scaling business
• Strong financial acumen, including revenue growth and margin management
• Experience working cross-functionally with product, engineering, operations, and customer-facing teams
• Ability to operate effectively within a larger organization while maintaining accountability for a standalone business
• Excellent judgment, prioritization, and decision-making skills

Qualifications that are preferred but not mandatory:

• Experience in healthcare, caregiving, service delivery organizations, or mission-driven organizations.

Total Rewards Package

The starting salary for this position is $145,000-$165,000.

• Remote work environment.
• Medical, dental and vision benefits within 30 days of hire.  
• Retirement saving account with matching company contributions.
• Mental health benefits.
• 15 days paid vacation, two additional days for each subsequent years (up to a maximum of 25 days).
• Sick, Mental Health and Caregiving Days.
• Professional development initiatives for growth.
• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave.

Role Requirements: 

To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment.

Location

This is a remote and US states based opportunity. We ask that you work in a location that is:

• Private, with secure (not public) internet and phone access
• Suitable to safely and securely accommodate the sensitive information that you will be handling and communicating
• Given the nature of the material you will be working on and handling, you are required to work from a private, dedicated, distraction-free space 

Our Wellthians are located throughout the United States but we are currently not accepting candidates in the following states: Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, and West Virginia.

What’s Next?

We encourage you to apply for this position by clicking the apply here button on job posting and attaching your resume.  We understand that there is no “perfect” candidate and never expect every candidate to meet 100% of the qualifications listed above.   We look for our Wellthians to enhance and advance our company from their past experiences.  Our diverse backgrounds and perspectives are what make Wellthy a fantastic company to work for.  We hope that you’re encouraged and even excited by that to get started with our process. 

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability protected veteran status, or any other characteristics protected by law.

For information about our Applicant Privacy, please review here: https://app.getguru.com/card/iRgBL8yT/Applicant-Privacy-Policy

For those who require reasonable accommodations, please let us know on your application or email us at [email protected].