Colibri Group
Director of Operations and Margin Performance
TLDR
Drive operational excellence in cost discipline and scalability across physical products and live learning operations, focusing on improving unit economics and operational efficiency.
At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,
Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,
and the community as a whole.
Gold Coast Schools, proudly part of the Colibri Group family, is Florida's premier provider of professional licensing education with over 50 years of excellence. As a Colibri Group brand, Gold Coast Schools offers pre-license, post-license, and continuing education across various industries, including real estate, CAM, insurance, mortgage, and construction. We deliver our courses through classroom, livestream, and online formats, ensuring flexible learning options for our students.
What You'll Do:
Drive Operational Excellence: Own and continuously improve processes across warehouse operations, physical fulfillment, and live class delivery, identifying inefficiencies and redesigning workflows for greater speed, accuracy, scalability, and lower costs.
Lead Process Automation & Technology Adoption: Reduce reliance on manual labor and physical effort by evaluating, piloting, and implementing operational technologies, systems, and tooling that measurably improve efficiency and reduce cost-to-serve.
Manage COGS and Operational Expenses: Own end-to-end visibility and control of operational cost of goods sold (including printing, shipping, warehouse labor, live instruction, and facility costs), partnering closely with FP&A to track expenses, flag variances, and deliver actionable insights with clear tradeoffs.
Optimize Vendor & Publisher Relationships: Build and manage strategic partnerships with publishers, printers, logistics providers, and vendors; redesign contracts for better economics, predictable pricing, improved service levels, and long-term margin improvement.
Oversee Warehouse Operations & Site Performance: Maintain overall accountability for warehouse performance, fulfillment SLAs (cost per order, accuracy, on-time delivery), and site economics while partnering closely with the onsite warehouse manager to drive daily execution and continuous improvement.
Ensure Reliable Live Class Delivery: Oversee scheduling, coordination, and execution of in-person and virtual live classes, ensuring high reliability, cost efficiency, and operational readiness in partnership with Product, Curriculum, and CX teams.
Deliver Actionable Metrics & Reporting: Own key operational KPIs related to cost, efficiency, and execution; provide regular reporting with context, insights, and variance analysis to support data-driven decision making.
Support Strategic Decision Making: Use operational and financial data to guide capacity planning, investment prioritization, vendor strategy, and the evolution of site and live delivery models, while challenging assumptions with cost transparency.
Build Cross-Functional Partnerships & Leadership: Collaborate effectively with FP&A, Product, Curriculum, CX, and business unit leaders; foster a culture of trust, accountability, and servant leadership while addressing performance issues constructively.
Embody Team and Cultural Values: Operate with a strong bias for results, detailed execution, appropriate urgency, and alignment with core values of Love, Joy, Boldness, Teamwork, and Curiosity.
What You'll Need to Succeed:
Core Expertise: Deep knowledge of operational COGS management, process improvement, and unit economics.
Vendor & Contract Management: Proven ability to lead vendor negotiations and secure structurally improved contract terms that enhance economics, flexibility, and scalability.
Analytical & Decision-Making Skills: Strong analytical capabilities with the ability to translate complex operational and financial data into clear, actionable insights and decisions.
Process & Systems Improvement: Demonstrated experience designing and implementing systems, tooling, or workflows that reduce manual labor and increase operational scale and efficiency.
Leadership & People Management: Effective people leader with a track record of developing teams, fostering accountability, and driving performance through clarity and coaching.
Strategic & Tactical Balance: Ability to operate effectively at both strategic and tactical levels — setting direction while engaging directly in day-to-day operations.
Warehouse & Fulfillment Experience: Hands-on experience with warehouse or fulfillment operations, including SLA management and cost-per-unit tracking.
Technical Proficiency: Proficiency with operational reporting tools, inventory management systems, and project management platforms.
Communication Skills: Strong written and verbal communication skills, with the ability to present insights clearly and persuasively to senior leadership.
Education & Experience: Bachelor’s degree required (MBA or equivalent advanced degree preferred); minimum 5+ years in operations, supply chain, or operational finance leadership roles with demonstrated success managing COGS and vendor relationships in a product-based or services business.
Preferred Background: Experience in education, professional services, or a complex multi-channel environment; familiarity with book, print, or physical media inventory management; familiarity with live event or live instruction delivery operations.
Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!
Colibri Group develops comprehensive online professional learning solutions tailored for industries like real estate and accounting. With a robust portfolio of educational brands, we empower over 1 million professionals each year, offering flexible and high-quality content that meets the evolving needs of learners around the globe.
- Founded
- Founded 1928
- Employees
- 500+ employees
- Industry
- Diversified Consumer Services
Director of Operations