Director of New Partner Solutions

Civitas Learning is looking for a highly professional and confident individual to join our Sales team as a Director of New Partner Solutions. In this role, you will serve as our higher education subject matter expert, directly supporting the sales process by participating in prospect demos, discovery calls, and thought leadership activities. You will partner closely with Account Executives and Sales Leadership to bring deep institutional knowledge and credibility to every prospect interaction. Your expertise in higher education will help prospective customers understand how Civitas Learning products and services can address their most pressing challenges around student success, enrollment, retention, and institutional effectiveness. The Director of Customer Development will play a critical role in advancing deals through the pipeline by translating prospect needs into compelling, tailored solution narratives. 

Success in this role will be measured by your direct impact on improving Civitas Learning’s win rate across the sales pipeline.

What you will do as a Director of New Partner Solutions:

• Demo & Sales Call Support: Serve as the higher education expert on prospect demos and sales calls. Bring institutional credibility and domain expertise to articulate how Civitas Learning products and services solve real challenges faced by colleges and universities. Tailor messaging and talking points based on prospect type (e.g., community college, four-year university, system office).
• Thought Leadership: Represent Civitas Learning as a higher education thought leader at conferences, webinars, industry events, and in content development (blog posts, white papers, case studies). Build Civitas Learning's brand and credibility within the higher ed community to generate awareness and support pipeline development.
• Prospect Relationship Building: Engage with President/Provost/C-level and other senior stakeholders at prospective institutions during the sales cycle. Build trust and rapport with key decision-makers by demonstrating a deep understanding of their institutional priorities and challenges.
• Strategic Sales Partner: Collaborate with RVPs & AEs to develop deal strategy and positioning for target accounts. Provide insight into institutional dynamics, buying processes, and competitive landscape within higher education. Help shape proposals, RFP responses, and pricing strategies with a prospect-centric lens.
• Pipeline Support & SFDC: Track and document all sales support activities in SFDC, including meeting notes, prospect engagement details, deal stage contributions, and follow-up actions. Ensure accurate and timely data entry to support pipeline visibility and forecasting.
• Customer References & Proof Points: Partner with Customer Development Team and Marketing to identify and cultivate customer success stories, references, and case studies that can be leveraged in the sales process, RFP responses, and conference presentations.

Travel Requirements: This role requires regular travel to prospect campuses, client sites, conferences, and industry events. Candidates should expect onsite visits as a key part of the sales engagement process and be comfortable with a travel schedule that supports pipeline and relationship-building activities.

WHAT WE ARE LOOKING FOR:

• Required:
• Bachelor's degree or higher
• Minimum 12 years of relevant professional work experience in EdTech, at an institution of higher education (university or college in the United States), or a combination of both.
• Comfort with preparing and delivering formal presentations, product demos, and executive-level discussions (AVP/VP/C-suite executives)
• Confident and persuasive communicator; able to command a room, engage skeptical audiences, and clearly convey value propositions to senior-level decision-makers
• Deep knowledge of higher education trends, challenges, and institutional operations (e.g., student success, enrollment management, retention, data analytics, institutional research)
• Ability to quickly learn and articulate the value of Civitas Learning products and services in the context of a prospect's unique institutional needs
• Experience using Google Suite (Gmail, Docs, Sheets, Slides, etc.)
• Ability to quickly learn and adapt to new technologies to support efficient workflows
• Experience with cross-functional team coordination, particularly between sales, marketing, and product teams
• Preferred:
• Has used the Civitas Learning platform at their institution(s) in the past
• Professional work experience serving in a leadership or team management role at an institution of higher education (university or college in the United States) in Student Success, Academic Affairs, Enrollment Management, Institutional Research, Data Analysis, or DEI
• Experience using Salesforce, Slack, and Gong
• Prior experience in a sales support, solutions consulting, or pre-sales role within EdTech
• Track record of public speaking, presenting at conferences, or publishing thought leadership content in the higher education space

WHAT YOU'LL GET:

• Competitive salary
• Full benefits (paid medical, dental, vision, 401k match)
• 100% remote work environment with the ability to work from anywhere (availability during U.S. business hours required)
• Unlimited, flexible PTO
• Every other Friday off
• Monthly stipend for home office, professional development, or wellness expenses
• Generous parental leave policy
• Inclusive reimbursement fund for reproductive health, adoption, or gender affirmation treatment

Bottom end of salary range indicates base salary only, top end reflects OTE with commissions.