The Director of IT will lead Talkiatry’s information technology operations and enterprise systems, ensuring reliability, security, and a seamless user experience across a fully remote workforce. This leader will oversee the fast growing IT team, manage enterprise tools and applications, and partner across departments to deliver secure, efficient, and scalable IT services that empower clinicians and staff alike.
About Talkiatry:
Talkiatry transforms psychiatry with accessible, human, and responsible care. We’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.
60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low, and paperwork is unduly burdensome. With innovative technology and a human-centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine.
You will:
Strategic Leadership: Develop and execute Talkiatry’s IT roadmap aligned with organizational goals, emphasizing operational excellence, automation, and security.
IT Operations & Infrastructure: Oversee enterprise IT systems, endpoint management, identity and access management, and collaboration tools. Ensure reliable and secure operation across all business systems and devices.
SaaS Application Management: Manage Talkiatry’s portfolio of SaaS applications, ensuring seamless integration with Entra ID (Azure AD) for identity and access management.
Oversee provisioning, access controls, and deprovisioning workflows.
Evaluate and onboard new SaaS platforms aligned with business needs.
Maintain visibility into license utilization, configuration, and compliance.
IT Governance & Security: Partner with the Information Security team to maintain compliance with HIPAA, SOC 2, and other regulatory frameworks. Implement and monitor IT controls and secure operational processes.
Vendor & Budget Management: Manage IT vendor relationships, contracts, renewals, and procurement processes. Optimize licensing, spend, and performance across all managed systems.
Team Leadership: Lead, mentor, and develop a growing and highly distributed (6+ employee) IT team, fostering a culture of accountability, innovation, and service excellence in a remote-first environment.
Cross-Functional Collaboration: Work closely with HR, Operations, and other departments to ensure technology supports organizational needs and employee success. Partner effectively on initiatives such as onboarding/offboarding, system integrations, and workplace enablement.
Service Management: Leverage ServiceNow to enhance IT service delivery through structured incident, request, and change management processes. Drive efficiency and measurable service improvements.
Enablement: Champion automation and self-service initiatives that improve employee productivity and satisfaction.
Innovation & Continuous Improvement: Identify and implement modern IT tools and practices that improve performance, reliability, and the overall employee IT experience.
You have:
Bachelor's degree in information technology, Computer Science, or related field (Master's preferred)
10+ years of experience in IT operations, with at least 5 years in a senior leadership role
Proven experience leading IT teams of 10 or more members, ideally across multiple disciplines (service delivery, infrastructure, applications)
Demonstrated experience managing SaaS ecosystems and integrating with identity platforms such as Entra ID (Azure AD) or Okta
Hands-on experience implementing and managing ServiceNow or similar ITSM platforms
Strong understanding of ITIL frameworks, information security principles, and compliance standards (HIPAA, SOC 2)
Excellent interpersonal, communication, and collaboration skills, with a proven ability to build strong partnerships across departments such as HR, Operations, and Security
Strategic thinker with the ability to balance hands-on execution and long-term planning
Experience supporting a distributed or fully remote workforce
Healthcare or other regulated industry experience preferred
Why Talkiatry:
Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care
Collaborative environment: be part of building something from the ground up at a fast-paced startup
Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!
Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands
It all comes back to care: we’re a mental health company, and we put our team’s well-being first
Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work.
At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.
We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.
