Director of Healthcare Operations & Revenue Cycle

Revenue Cycle & Billing Intelligence:
• Serve as the internal expert on how independent practices bill, code, and collect — across multiple specialties including primary care, dermatology, orthopaedics, ophthalmology, urology, and medspas
• Define and document which practice segments accept credit cards for vendor payments and why — including working capital cycles, payment terms with distributors, and cash flow constraints by specialty
• Build Nitra's internal knowledge base on prior authorization workflows, eligibility verification processes, and where administrative bottlenecks create the most friction and cost
• Partner with product to ensure our financial automation and bill pay features map precisely to how practices actually process payables — not how software vendors assume they do

Procurement & Vendor Ecosystem:
• Own Nitra's understanding of medical and biopharma purchasing behavior — GPO relationships, distributor dynamics (McKesson, Medline, Henry Schein), and how practices make buy vs. contract decisions
• Identify the highest-value procurement categories by specialty and build the internal logic for how NitraMart should price, bundle, and sequence its product catalogue to maximize adoption
• Advise on vendor onboarding strategy — which suppliers matter most by practice type, where incumbents are vulnerable, and how to position Nitra's procurement agents against existing purchasing workflows
• Surface the nuances around controlled substance purchasing, specialty pharmaceutical procurement, and compliance considerations that generic fintech competitors will miss

Sales & GTM Enablement:
• Build the specialty-specific sales playbooks that allow AEs to have credible, operational conversations — not product demos — with practice managers and physicians
• Create the objection library and competitive positioning for the scenarios where prospects push back: 'we already use a GPO,' 'our billing company handles that,' 'we can't put pharma spend on a card'
• Join strategic sales calls and serve as the operational credibility anchor in deals where the buyer needs to know Nitra understands their world, not just their spend
• Define the ICP more precisely by specialty, size, and operational maturity — helping the sales team qualify faster and close more confidently

Customer Success & Expansion:
• Partner with CS to develop specialty-specific onboarding frameworks that accelerate time-to-activation and increase card adoption as primary payment method
• Identify the leading indicators of practice health on the platform — which behaviors in the first 60 days predict high LTV versus early churn
• Design the expansion motion: once a practice is on the card, what is the sequenced path to procurement, bill pay, and patient payments adoption by specialty type

This is not a clinical role, a billing coder position, or a customer support function. We are not looking for someone to process claims or manage a revenue cycle team. We are looking for someone who has enough operational depth across the healthcare back office to reshape how Nitra builds, sells, and retains — and who can translate that depth into leverage across a fast-moving Series B company.

740%+
Revenue growth in 2025

700+
Active clinics on platform

$1B+
Annualized processing volume

3,000+
Target clinics by end of 2026

We are at the inflection point where operational expertise becomes the primary growth driver. The product is proven. The sales motion is established. What scales us from 700 to 3,000 clinics — and from $33M to $150M ARR — is the depth of healthcare understanding embedded in every customer conversation, every product decision, and every expansion motion. That is what this role builds.