Loop is looking for a Director of Financial Planning & Analysis to lead our FP&A team. This role is an opportunity to push the boundaries on what’s possible when a finance team makes full use of AI-tooling to transform the way we work. The FP&A team is accountable for identifying, analyzing, and reporting on key business and financial indicators; leading a collaborative budgeting and forecasting process; advising senior leaders on the financial implications of strategic and operational activities; providing key data insights and metrics to business partners across the organization; and identifying trends and areas for business improvement. We've laid out the experience we think is important to set you up for success in this role. We'll be looking for you to have examples of when you've tackled these challenges throughout your career. But we also appreciate that different humans will solve problems in different ways, so we don't expect you to fit exactly in a box of requirements. At Loop, we’re intentional about the way we work so that we can do our best work. We call this our Blended Working Environment. We work from our HQ in Columbus, OH, or one of our Hub or Secluded locations, and are distributed throughout the United States, select Canadian provinces, and the United Kingdom. For this position, we are looking for a teammate located in the United States. What You'll Do:

Lead and grow the FP&A team, mentoring team members while transforming processes and analytics for Loop's next growth phase.

Act as a driving force for the value of AI-driven tooling and processes, pushing the FP&A team and showing others across the organization what’s possible with tools like Claude Cowork, Replit/Lovable, Drivetrain, and more.

Build the next generation of financial metrics and reporting that considers hybrid human/agent workforce planning (e.g., token usage, fractional intelligence).

Own the annual planning and monthly rolling forecast processes, partnering with department leaders to build and stay ahead of bottom-up planning.

Develop and maintain financial models to evaluate business performance, unit economics, and investment decisions.

Create board and investor materials that clearly communicate Loop's financial story and growth trajectory.

Partner with Revenue Operations to analyze sales efficiency, GTM metrics, and customer acquisition economics.

Lead monthly business reviews with department leaders and senior leadership, providing insights on overall company financial results, variances, and opportunities.

Evaluate potential M&A opportunities and other strategic investments.

Partner with Accounting to ensure alignment between actual results and forward-looking plans.

About You:

8+ years of experience in FP&A or corporate finance, preferably in a fast-paced, B2B SaaS environment.

You've directly managed others in FP&A and can speak to how you've made an impact on their careers.

You use AI-tooling as an amplifier for your high agency and judgment, not as a way to offload the need to deeply understand your business.

You’ve previously made your mark as a detail-oriented and scrappy financial modeler. You have a favorite financial model you’ve built that has impacted the business in a profound way.

You have expertise in SaaS metrics, the levers to improve unit economics, and the dynamics of constant change in a growth-stage company.

You are an exceptional written and verbal communicator, comfortable interacting both internally (others in the finance team, business partners, executives) and externally (investors, board members, etc.).

You're a highly collaborative partner who uses data and analytics to influence decision-making.

You're a dynamic leader who has created exceptional partnerships across the business and can coach your team to do the same.

You can seamlessly transition from the big picture to the small details, combining strategic thinking with analytical rigor.

You have an attitude that truly nothing is "not your job." You feel excited by the need to act like an owner.

You have a history of making your role better than you found it through continuous improvement.

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Loop Story

Commerce should feel effortless. Every product adored, every order perfect, every customer loyal for life. But reality is messier: operations get tangled, margins grow thin, and trust is fragile. That’s where Loop steps in. We create confidence where commerce fails.

We started by fixing returns and exchanges. Today, we’re building a connected commerce operations suite — powering everything from order tracking to fraud prevention, with hundreds of innovations in between. Grounded in data and insight, our platform helps merchants make smarter decisions with every transaction. Over 5,000 of the world’s most loved brands trust Loop to turn cost centers into growth engines. Our mission is simple: protect margins, delight customers, and help merchants build businesses that last.

Life at Loop is rooted in our core values. We balance high empathy with high standards, knowing that work is better when we can show up authentically and resilience is built by facing challenges head-on. We expect you’ll grow quickly, learning skills that last far beyond your time here. Loop is a formative chapter in your career — a chance to shape the future of commerce and to leave better than when you arrived.

Learn more about us here: https://loopreturns.com/careers.

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Director of Financial Planning & Analysis

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