Lead the AI engineering charter to define the technical vision and ship impactful AI-native products for hundreds of thousands of customers across Klaviyo’s platform.
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Klaviyo’s mission is to help businesses own their growth. AI is at the center of that mission — and we’re building the engineering organization to match. As Director, Engineering – AI, you’ll lead the teams turning our AI strategy into real, daily leverage for hundreds of thousands of customers: from the underlying AI platform and agent framework to the product experiences embedded throughout Klaviyo.
You’ll own the technical vision and execution strategy for AI-powered capabilities across Klaviyo’s product surface, partnering deeply with Product, Design, ML, Data Science, and GTM to define what to build, ship it quickly and safely, and measure real impact in customer outcomes — not just model demos. This is a hands-on, execution-first role for a product-minded engineering leader who is fluent in modern LLMs, agent patterns, and what it takes to bring AI capabilities to production at scale.
How You’ll Make a Difference
Who You Are
Nice to Haves
Why This Role Matters
AI will reshape how businesses plan, execute, and optimize across every workflow — and Klaviyo is investing to make those capabilities real, safe, and accessible to every customer, not just the most technical ones. As Director, Engineering – AI, you’ll define and deliver the next generation of AI-native experiences in our core product, shaping both how our customers work and how our teams build. You’ll help ensure Klaviyo stays ahead in AI while staying true to our values: putting customers first, moving fast without shortcuts, and staying hungry and humble as we scale.
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Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Klaviyo provides intelligent email marketing, SMS, and automation services tailor-made for ecommerce businesses, enabling brands to leverage first-party data for personalized customer interactions. Our platform turns complex data into actionable insights, helping brands grow by fostering meaningful customer relationships.
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Director of Engineering Q&A's