Director of DevOps - Brazil

TO BE CONSIDERED FOR THIS ROLE, PLEASE SUBMIT AN UPDATED RESUME TRANSLATED TO ENGLISH

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  

🤜🤛  WHAT’S IN IT FOR YOU?

• 💻🌎Remote environment: totally built to make you feel that we are all together in one space without leaving your home office!
• 😎🏝Self Managed PTO: Beach? Mountains? Camping? Discovering new experiences? You are free to take time out as you need!
• ⏰Flexible work hours: We believe that you can reach your professional and personal goals working with us and encourage you to have a work life balance!
• 💡 A culture built on innovation that values big ideas: We are always open to new ideas that will improve the life of our Pros!
• 💻 MacBook (or PC if you prefer!) + Setup Fee ($500): What is remote work without the right tools? Here at HCP, you can choose your computer and set up your home office!

We know what you are thinking…WHAT IS THE ROLE AND WHAT WOULD YOU BE DOING? 👀

As Director of DevEx / SRE, you lead a team of engineers focused on building and improving our core developer platform. You enable internal teams to compose services efficiently and securely, helping them deliver innovative and high-quality solutions. You drive improvements in the security, reliability, and observability of our systems while accelerating the velocity at which engineering teams can safely deploy code.

You take ownership of both high-level planning and hands-on technical leadership. You lead from the front—empowering engineers to do their best work through deep understanding of our platform and systems. You partner closely with engineering stakeholders to identify the tools and processes that enable teams to iterate quickly and confidently.

You bring a passion for scalable systems and DevOps best practices, especially in dynamic environments serving real users and data. You solve complex infrastructure challenges with creativity, technical depth, and a commitment to continuous learning. Your work directly impacts the speed and safety with which we serve our Pros.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

In your day to day, you will: 

• Oversee technical excellence, reliability, and scalability of internal software platforms and services.
• Champion secure-by-design and compliance-conscious engineering practices in DevOps and deployment workflows
• You understanding business priorities and guide work accordingly
• You enable our DevOps, SRE, and Software engineers to ship rapidly and safely
• Mentor engineers across disciplines on software and platform architecture best practices
• Foster a culture of innovation, accountability, and continuous improvement

We think this role is for you if you have...

• Managed engineering teams and are dedicated to serving the teams you lead
• Been a strong proponent of a DevOps culture and are committed to building and maintaining that culture
• Felt most comfortable in an Agile environment — you thrive on iteration, seek opportunities to deliver value sooner rather than later, and successfully teach others how to embrace Agile and continuously improve their processes
• Valued data-driven decisions, always looking for ways to quickly produce the right data to make informed choices
• Made communicating your plans and actions across the engineering team your superpower — you can explain complex topics simply, know when to listen and when to push back, and stay calm under pressure
• Experience with and embrace the challenge of building scalable infrastructure in environments of constant change
• Enjoyed a blend of software engineering, site reliability engineering, automation, performance optimization, security, and operations work
• Proficiency in high-level languages such as Ruby, Python, or JavaScript, using them to power automation tasks and integrate with third-party APIs
• Strong familiarity with modern AWS infrastructure such as AWS ECS and Kubernetes, running containers in production as second nature
• Hands-on experience with Continuous Integration and Continuous Delivery/Deployment, having automated deployment processes and created robust pipelines using tools like GitLab CI, Travis, or CircleCI
• Comfort working with relational databases such as MySQL or Postgres — you can optimize queries, know when to add indexes, understand high availability configurations, and recognize limitations from practical experience
  
  

What will help you succeed???

• Experience implementing Canary Deploys, Blue/Green Deploys, automated production testing, or other tools that enable Continuous Deployment.
• Solid understanding of both relational and NoSQL databases, knowing when to use each based on the problem at hand.
• Experience working with distributed systems, understanding the tradeoffs between Consistency, Availability, and Partition Tolerance when designing in a distributed environment.
  
  

✨ Let’s talk numbers! ✨
Our compensation range for this role begins at 💵10000 USD dollars.💵

Housecall Pro is a fintech company founded in 2013. We built a SaaS platform that helps Home Service Professionals operate their businesses. We created the application for plumbers, electricians, and other Pros in the home improvement/trades industries.

Housecall Pro is a simple, cloud-based field service management software platform aimed at helping companies keep track of jobs, monitor technician activity, and produce invoices easily.

Our core product helps our clients with scheduling, dispatching, job management, invoicing, payment processing, marketing, and more. They used to struggle with the ton of paperwork after their hours. Now they can save time, and manage their business in one app.

We support more than 27,000 businesses and have over 1,300 ambitious, mission-driven employees in San Diego, Denver, and all over the world (including 200+ talented and innovative Engineers). #LI-Remote