Job Title: Director of Design
Reports to: SVP of Product & Design

Role Summary

As the Director of Design at inKind, you will lead our Design organization while still contributing directly as a high-impact individual contributor. You will elevate the quality and consistency of user experience across all inKind products, guide the evolution of our design systems, and ensure thoughtful resourcing and prioritization across Product & Engineering.

Working closely with Product Managers, Technical Project Managers (TPMs), and Engineering Leads, you will help define team workflows, set design priorities, and coordinate assignments to ensure the right work gets done at the right time. You’ll balance strategic leadership with hands-on design execution, ensuring that product teams are supported, outcomes are measured, and the organization maintains a strong user-centric approach.

In this role, you will partner closely with the SVP of Product & Design for UI/visual direction and design approvals while driving the tactical implementation of that vision across teams. You will scale the design practice, mentor designers, and help shape the future of inKind’s product experience as we continue to grow.

Who You Are

• Passionate about inKind’s mission and eager to design products that deeply serve our restaurant partners and customers
• A systems-thinker who understands how to scale processes, workflows, and design systems across multiple product surfaces
• A strategic yet hands-on leader capable of both guiding others and producing high-quality work independently
• A strong collaborator who communicates clearly across design, product, engineering, and marketing
• A decisive operator who brings clarity to ambiguity and supports the organization in prioritization and structured execution
• A product-minded problem solver who is energized by data, user insights, and continuous improvement

Responsibilities / Essential Functions

Design Leadership & Team Management

• Lead, mentor, and develop a growing team of product designers and visual designers
• Partner with Product Managers and TPMs to prioritize design work, assign resources, and manage workload across product squads
• Support team members in scoping work, breaking down requirements, and estimating timelines
• Establish and maintain standardized design processes, workflows, and QA practices
• Uphold design quality and consistency across platforms while obtaining necessary approvals from the SVP of Product & Design

Cross-Functional Collaboration & Strategic Planning

• Work closely with the SVP of Product & Design to translate design vision and high-level UI direction into actionable team plans
  Collaborate with PMs and Engineering Leads to align on roadmaps, staffing needs, and cross-functional dependencies
  Contribute design perspective to product planning and strategy discussions
• Facilitate effective design reviews and cross-team sessions to ensure alignment and quality
• Ensure date integrity across the design team to create a predictable workflow

Hands-On Product Design (IC Work)

• Design user-centric solutions across mobile, web, and internal tools
• Produce wireframes, prototypes, user flows, storyboards, and polished UI designs
• Conduct or oversee user research, surveys, and testing to validate solutions and measure results
• Translate user insights into improvements that enhance product adoption and conversion
• Create and maintain components, documentation, and libraries in Figma as part of our scaling design system
• Provide assets and documentation for iOS and Android developers to ensure accurate implementation

Design System & Quality Assurance

• Own the evolution of the inKind design system, ensuring consistency and scalability
• Oversee implementation of design QA, identifying usability issues and supporting resolution
• Partner with developers to ensure pixel-perfect UI and consistent cross-platform behaviors

Minimum Qualifications

• 8+ years of professional experience in product design, UX/UI, or related fields, including senior-level IC experience
• 2+ years leading or managing designers, design pods, or cross-functional design initiatives
• Bachelor’s degree in graphic design, computer science, HCI, information technology, or related field
• Strong expertise in Figma, including design system creation and component libraries
• Demonstrated experience designing for both mobile and web environments
  Proven ability to partner with PM and engineering leadership to structure work and prioritize effectively

Preferred Qualifications

• Experience in hospitality marketplaces, fintech, or consumer-facing apps
• Experience working with animation or motion design
• Strong understanding of experimentation, insights, and data-driven product development
• Comfort presenting to senior leadership and cross-functional teams

Some of our Benefits: 

• Generous PTO and company holiday policy + company paid Short Term Disability
• 100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee’s additional cost; dependent coverage is at employee’s cost); vision plan available at employee’s additional cost
• Child Care Benefits and generous parental leave
• Dog-friendly workspace in a secure building with great views of downtown Austin
• Daily lunches and snacks

Salary

$175,000 – $225,000, DOE + Benefits