Director of Customer Success - (Remote - US)

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For one of our clients, we are looking for a Director of Customer Success, remotely from the United States.

As a Director of Customer Success, you will oversee and drive the success of customer accounts by focusing on retention, expansion, and satisfaction. You’ll lead a high-performing team, foster cross-functional collaboration, and utilize data-driven insights to ensure the seamless customer journey. With your strong leadership background, you will implement strategic customer success frameworks and contribute to the growth of a fast-paced, scaling SaaS company.

Accountabilities:

• Manage customer success metrics and dashboards, using Salesforce to inform operational and strategic decisions.
• Lead the customer success team, conducting 1:1s, team meetings, and performance reviews while driving a culture of high performance.
• Partner closely with Sales, Product, and other teams to ensure alignment on customer objectives and smooth execution of the customer journey.
• Take ownership of recruitment and talent development by onboarding new hires, addressing performance issues, and ensuring team success.
• Lead by example in personal growth and continuous leadership development, staying ahead of industry trends in customer success.

Requirements

• 10+ years of experience in Customer Success within a SaaS environment, with at least 5 years in leadership roles.
• Proven experience managing and scaling customer success teams, including hiring, performance management, and fostering team culture.
• Strong proficiency in Salesforce, especially with dashboard creation and management to track performance and make data-informed decisions.
• Experience in running customer success operations at scale and implementing effective customer success frameworks.
• Ability to collaborate cross-functionally with Sales, Product, and other departments to ensure alignment with business goals and customer satisfaction.

Benefits

• Unlimited PTO to support work-life balance.
• 100% employer-covered health insurance, including vision and dental coverage.
• Wellness stipend to support your health and well-being.
• 401(k) match for long-term financial planning.
• A culture that promotes innovation, diversity, and community.
• Generous professional development opportunities to grow your career.

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