Director of Content Trust & Safety Operations

About Bazaarvoice   At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.   The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.   Our brand promise : closing the gap between brands and consumers.   Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.   It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! As the Director of Trust and Safety Content Operations for India, You will spearhead the evolution of our India-based Trust & Safety operations. You will be responsible for scaling our presence from a small pilot team to a robust organization of Moderation and Fraud specialists. You aren't just managing a team; you are building the infrastructure, culture, and performance models that ensure the User Generated Content displayed on the sites of the biggest brands and retailers in the world is safe and useful. What You’ll be doing: Lead the  recruitment, onboarding, and training of new hires. Growing the team substantially over 18 months. Design and implement Pay-for-Performance compensation models that align individual incentives with global quality, throughput standards and Bazaarvoice employee values. Own the end-to-end scheduling and capacity execution for a 24/7 operation, ensuring zero coverage gaps during peak retail seasons based on provided demand forecast. Manage a team of agents and managers against performance KPIs based on quality and throughput.   Collaborate with other Leaders in the Content Trust and Safety Team to ensure alignment that delights clients. Manage monthly & quarterly operational reports (capacity management, utilization, ) to determine if team OKRs and associated KPIs are being met to achieve quarterly goals set by senior leadership Coach and mentor managers and individual contributors; providing honest, constructive professional, development feedback Create and communicate annual performance management and merit reviews Desired Criteria: 10+ years in Operations, with at least 5 years specifically in Content Moderation, Fraud, or Trust & Safety. Proven track record of scaling a team in a Global Capability Center or high-growth tech environment. Superior communicator and strong relationship builder Deep expertise in Workforce Management tools(Workday is a plus) and the mathematical design of incentive-based compensation. Experience collaborating with international teams and remote team members Experience in Fraud Detection Systems like Accertify are a plus. Why You’ll Love Working with Us? Work with cutting-edge technology in a collaborative, global team Competitive salary + good benefits (insurance, annual leave, bonuses, referral rewards, and more). We’re Great Place to Work Certified (4 years in a row!). Hybrid work model (3 days in office – Prestige Tech Pacific). Ready to take on the challenge? Apply now!

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