As the Director of Commercial IT Delivery you are accountable for establishing and delivering the Commercial IT Portfolio for D&G to support their commercial strategy. This includes the governance and structure of the associated projects and programs and coordination of all IT resources including 3rd party solution providers.
You will work with business unit and enterprise IT stakeholders across Commercial, Marketing, and Sales to shape the overall agenda, guiding from both a business and technology perspective to optimize the use of LGCs strategic solutions wherever possible or to evolve the technology roadmap to introduce new solutions where necessary.
This role will have responsibility for the IT delivery of agreed projects and programs and will work within an overall construct of business led delivery that will manage the organizational change and benefits realization of all initiatives.
Key Responsibilities:
- Collaborate with business owners to identify, prioritize, and secure funding
- Coordinate business cases, budgeting, and oversee delivery of technology initiatives
- Accountable for the management and delivery of the business unit change programs, ensuring projects and programs are aligned to company strategy and business goals across Marketing and Sales
- Develop partnership with key commercial stakeholders to ensure transparency and aligned prioritization
- Ensure alignment with enterprise architecture, data and AI policies to maximise information for business decision making
- Lead the development of the annual Commercial IT plan, including budget and resource planning, to support the overall business vision and agreeing / prioritizing the projects with the D&G Leadership Team
- Lead, develop and grow a team of delivery leads and business analysts, inspiring and supporting them to deliver change initiatives while developing and enhancing their skills
- Drive system improvements and adoption of new technologies
- Foster a culture of technical excellence and high performance.
Essential Knowledge & Qualifications:
- At least 5 years’ experience leading a program / project delivery team related to commercial solutions
- Ideally, successful hands-on project delivery experience with CRM (Salesforce.com) and eCommerce platforms
- Prior experience in IT management supporting business objectives for a mid-to-large size enterprise
- Proven leadership and stakeholder management abilities, with experience guiding internal, outsourced, and cross-functional teams to successfully implement sustained change
- Advanced communication skills including meeting facilitation, presentation, & negotiating skills, able to articulate complex processes and communicate clearly to different audiences at all levels
- Prior experience in multidisciplinary team management, with a track record of technical staff development, retention, and succession planning
- Expertise in leading geographically and culturally diverse teams in globally matrixed organizational structures.
- Demonstrable track record of delivering challenging change / transformation programs in complex, fast paced environments
Behavioral & Interpersonal Competencies:
- Resonate and operate in line with LGC’s core value behaviors: Passion, Curiosity, Integrity, Brilliance, and Respect
- Team-oriented, transformational leadership, seeking team collaboration and cooperation to achieve targeted business, quality, and service levels
- Clear strategic thinker with proven critical relationship development skills
- Demonstrated autonomy: ability to self-start and drive whilst recognising the appropriate time for stakeholder engagement
- Extensive problem-solving skills, with the ability to analyze data and develop dynamic solutions that produce deliverables and meet business objectives
- Adaptable and willing to take on multiple new tasks and responsibilities while managing and prioritizing multiple tasks within a dynamic work environment
- Strong, well-developed leader with exceptional communication skills who can instil credibility and confidence in senior leaders and peers
- Effective collaborator who understands the benefits of cross functional and cross-divisional working in LGC, and can build relationships quickly with key stakeholders across the group to support enterprise-wide alignment and delivery
- Ability to identify the changing needs of customers, employees and shareholders and successfully lead innovation that improves the business
- Develops a clear and compelling vision, strategy, or action plan that is aligned with LGC’s goals
- Able to build high performing teams, improving the quality of employee base by seeking out high performers, helping others develop and grow, rewarding high achievement, and supporting diversity of thought and perspective
- Develops a clear and compelling vision, strategy, or action plan that is aligned with LGC’s goals
- Relentlessly pursues the achievement of goals and sustained profitable growth while upholding the highest possible standards of fairness, honesty and integrity
- Strives to deliver high quality products and superior service that exceeds the expectations of our internal and external customers
All your information will be kept confidential according to EEO guidelines.
