Nimble is a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience. Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face today’s most exciting challenges head-on and grow incredibly quickly.
Nimble is seeking a strategic, people-first Director of Client Partners to help lead our growing Customer Success organization. In this role, you will oversee a team leading the performance, retention, and growth of a diverse portfolio of pharmacies— ranging from single-location operators to large, multi-location groups. Your team is accountable for driving long-term success and measurable outcomes across the entire customer lifecycle.
You will help shape the vision and execution of Customer Success at Nimble, lead a team of high-performing Client Partners, and serve as a key voice in cross-functional strategy. The ideal candidate brings strong enterprise leadership experience, thrives in fast-paced environments, and can build systems that help customers succeed at every stage of their journey with Nimble.
You will:
Own the strategy and execution for Customer Success across a diverse pharmacy portfolio, ensuring retention, adoption, and expansion goals are met
Lead, coach, and scale a team of Client Partners managing pharmacies of all sizes and segments, from independent shops to complex enterprise groups
Drive operational excellence through development of scalable workflows, playbooks, and health metrics that enable proactive, data-driven account management
Act as a strategic partner and escalation point for high-impact accounts and initiatives
Collaborate cross-functionally with Sales, Product, Implementation, and Support to ensure a cohesive and frictionless customer experience
Identify insights and opportunities that accelerate value realization and improve account outcomes across segments
Report on key KPIs to senior leadership, surfacing risks, wins, and performance trends across the book of business
What you bring:
5+ years’ experience in Customer Success, Account Management, or Strategic Partnerships in B2B or B2B2C technology
4+ years’ experience leading customer-facing teams, including experience managing multiple customer segments
A proven track record of delivering retention, growth, and operational outcomes at scale
Strong executive presence and ability to build credibility with both customers and internal stakeholders
Data-driven mindset with experience building and managing success metrics, health scores, and reporting frameworks
A high level of ownership, adaptability, and a bias for action in a dynamic environment
What's in it for you:
Compassionate and driven colleagues in a fun environment where success is celebrated
Direct access to executives and a transparent company culture
Rare opportunity to change an industry and lives of millions
We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do
Medical / Dental / Vision / 401K package that fits your needs
Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year
11 Paid Holidays
Work out of our HQ in beautiful downtown Redwood City
At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!
Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives.
