Director of Call Center

Company Overview

OliveCom is a growing company specializing in e-marketing, web design, and web development.
We are seeking a highly motivated and results-oriented individual to lead our local call center operations in Saida, with a strong focus on driving sales and supporting digital marketing campaigns.
This position offers an exciting opportunity for a local resident to contribute directly to business growth, manage a dynamic team, and play a key role in the company’s expansion within the digital solutions industry.

Job Summary:

The Local Call Center Director will oversee the overall operational performance and sales success of the Saida branch.
This leadership role requires a proactive, target-driven professional with excellent leadership and communication skills.
The Director will ensure that the center consistently meets and exceeds sales and marketing objectives, while maintaining high standards of quality, compliance, and efficiency.

We welcome applications from both experienced professionals and high-potential fresh graduates with strong leadership and sales aptitude.

Key Responsibilities:

I. Sales and Business Development (Primary Focus)

• Sales Strategy: Develop and execute strategic plans to meet ambitious sales and revenue targets.
• Performance Monitoring: Track, analyze, and report key performance indicators (KPIs), focusing on conversion rates, lead generation, and campaign results.
• Marketing Collaboration: Partner with the marketing team to enhance call scripts, campaigns, and outreach strategies to boost sales performance.
• Sales Quality: Ensure all agents uphold high sales ethics, professionalism, and customer satisfaction.

II. Operational Leadership

• Daily Operations: Oversee day-to-day activities, ensuring smooth workflows, adequate staffing, and compliance with company standards.
• Process Optimization: Identify and resolve operational bottlenecks to enhance productivity and cost efficiency.
• Technology Oversight: Manage the proper use of CRM systems, dialers, and other call center technologies.

III. Team Management and Development

• Recruitment & Training: Hire, onboard, and continuously develop team members.
• Coaching & Motivation: Provide ongoing feedback, performance evaluations, and motivational leadership.
• Workplace Culture: Cultivate a positive, energetic, and goal-oriented environment focused on sales excellence.

Qualifications:

• Bachelor’s degree in Sales, Marketing, Business Administration, or a related field.
• Resident of Saida or nearby areas.
• Open to both fresh graduates and experienced professionals.
• Excellent communication, leadership, and interpersonal skills.
• Strong sales acumen and a customer-focused mindset.
• Fluency in Arabic and English (spoken and written).