TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 150 professionals working remotely across the globe, we are on a mission to help companies grow by achieving customer excellence.
At TY, our culture continually evolves and is shaped by the people who work here. We embrace an open feedback culture, focusing on continuous improvement and customer excellence.
Every team member's unique voice contributes to our collective success, fostering an environment where we test, learn, and improve together.
Our products enable our customers to make guests happier, increase customer lifetime value and save unnecessary costs.
Customer Experience Platform (CXP): AI-powered insights for exceptional guest experiences. Improve service quality based on surveys and reviews across the web, respond to all feedback with the help of AI, and market your reputation.
Customer Data Platform (CDP): AI-powered customer data management for more direct bookings. Merge and master customer data, manage consent, and transform insights into effective marketing, personalized journeys, and higher lifetime value.
AI Agents: Intelligent, always-on agents that boost productivity and reduce operational costs. Available 24/7, they provide instant, personalized recommendations, answer inquiries, and optimize direct booking conversions.
Learn more about TrustYou at www.trustyou.com
If you share our passion for customer happiness and believe in the power to make an impact, you're in the right place. Join us in our mission to revolutionize the hospitality industry through innovation and excellence.
Director of Business Development – EMEA (all genders)
Location of the role: Europe (Remote)
As the Director of Business Development, you are the strategic hunter for TrustYou in EMEA. You will take full ownership of the sales cycle—from identifying high-value targets to signing the contract. Your mission is to expand our footprint among major hotel groups, TrustYou Hospitality AI’s platform value and success.
In your role, you will make an impact by…..
End-to-End Sales Execution
Full-Cycle Ownership: Lead the entire sales process from identifying profiled target accounts to closing strategic opportunities within your EMEA region(s).
Strategic Hunting: Identify (ICP), target, and close major revenue-producing hotel groups. You will map out the decision-making units of complex organizations and secure the "Yes."
Contract Management: Own the contract process with prospective clients, managing negotiations to ensure mutually beneficial terms and successful closure.
RFP Management: Facilitate the complex Request for Proposal (RFP) processes needed to drive successful sales outcomes with large enterprise groups.
Pipeline Strategy & Marketing Alignment
Account-Based Marketing (ABM): Work closely with the TrustYou marketing team to formulate and execute Account-Based Marketing initiatives that support your specific business growth plans.
Pipeline Building: Collaborate with Marketing to build a solid pipeline of sales-qualified leads, ensuring a continuous flow of opportunities within your territory.
Operational Rigor: Act as the primary point of contact for targeted accounts, managing all pipeline activities, forecasting, and opportunity stages with precision using Salesforce CRM.
Tech Advocacy & Internal Collaboration
Consultative, “Value” Selling: Engage prospective customers by presenting the TrustYou solution suite, fostering a deep understanding of how our platform solves their specific pain points and what value (metrics) it will bring.
Tech Evangelism: Advocate for change and technology adoption. You will constantly learn and develop your tech expertise to act as a trusted advisor to hoteliers navigating the digital landscape.
Product Feedback Loop: Translate customer needs into actionable business deliverables and business impact.
Team Collaboration: Collaborate with the wider sales team to develop sales tactics and share winning formulas. At TrustYou, we win as a team.
Required Experience:
SaaS Sales Expert: Minimum of 5 years of B2B SaaS sales experience, with a proven track record of exceeding annual new business sales quotas.
Hospitality Technology Experience: Deep domain experience in the hotel/travel industry ideally focused on the technology sector.
Tech Stack Fluency: You possess experience and understanding of the hotel tech stack, including ORM, Distribution (CRS, IBE), Revenue Management Systems (RMS), and Customer Relationship Management (CRM).
The Skillset: Strong presentation and negotiation skills. You can command a room (virtual or physical) and navigate complex commercial discussions with C-Level executives.
Language: Fluency in English language skills in spoken and written - any other language is a benefit.
And most importantly, what's in it for you...
Working in a global, diverse, and collaborative team
Flexible working hours allowing you the freedom to shape your work-life
Remote-friendly environment
On-going career development, training, and coaching
Six days for learning & development
Celebrate in style at our team events (in-person and virtually)
Social benefits and perks based on location
Why TrustYou?
Our values shape our working environment. For more information about Life at TrustYou check out our Career Site or our LinkedIn Life Section.
P.S. TrustYou is an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of gender, background, religion, orientation, age, or ability.
If you are excited about this opportunity, join us! We look forward to your application and getting to know you
