About Gladly:
Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences.Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI —uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. Learn more at www.gladly.ai.
You will be joining an experienced leadership team backed by top-tier investors, including Greylock, NEA, and GGV. Reporting directly to the CFO, you will lead a small, high-performing team of accounting professionals. This team acts as the financial backbone of the organization, fostering a culture of ownership, continuous improvement, and collaboration with cross-functional partners in FP&A, Sales, and Legal.
We are seeking a highly motivated and hands-on Director of Accounting to lead our entire accounting function. As the core financial leader for our high-growth AI+SaaS company, you will be responsible for scaling our financial operations and ensuring technical accounting compliance (ASC 606).
We’re looking for someone with a passion for building efficient processes from the ground up, the curiosity to solve complex technical accounting issues, and the initiative to thrive in a fast-paced environment. This is a critical leadership role that requires both deep technical expertise and the ability to serve as a trusted sounding board for Gladiators across the organization.
Salary for this role: $187,000 - $220,000 USD
The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Gladly's bonus plan for eligible roles. In addition to cash compensation, all Gladly's employees are eligible to participate in Gladly's equity incentive plan to receive stock options per the terms of the agreement. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.
At Gladly, we’re not just building software—we’re transforming an industry. We take a people-first approach, both in our product and our culture. When you join us, you’ll enjoy:
At Gladly, we believe in challenging the status quo, celebrating grit, and striving for excellence. We thrive as a team by embracing transparency, collaboration, and a customer-first mindset. If this role excites you but you don’t meet every qualification, we still encourage you to apply. Diverse perspectives and experiences are the cornerstone of our success.
Gladly is a best-in-class customer service technology platform. Learn why leading companies are choosing Gladly's customer service platform.
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Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Director of Accounting Q&A's