Director of Account Management Americas (NYC)

Why Cast AI?

Cast AI is an automation platform that operates cloud-native and AI infrastructure at scale. By embedding autonomous decision-making directly into Kubernetes and cloud environments, Cast AI continuously optimizes performance, reliability, and efficiency in production.

The old way doesn't work. As Kubernetes and AI environments grow, manual decisions don’t. Cast AI replaces tickets, alerts, and manual tuning with continuous automation that adapts infrastructure as conditions change. Efficiency and cost savings follow naturally from that automation.

Over 2,100 companies already rely on Cast AI, including Akamai, BMW, Cisco, FICO, HuggingFace, NielsenIQ, Swisscom, and TGS.

Global team, diverse perspectives
We're headquartered in Miami, but our impact is international. We take a global and intentional approach to diversity. Today, Cast AI operates across 34 countries spanning Europe, North America, Latin America, and APAC, bringing a wide range of perspectives into how we build and lead. 

Unicorn momentum
In January 2026, we achieved unicorn status with a strategic investment from Pacific Alliance Ventures, the corporate venture arm of Shinsegae Group (a $50+ billion Korean conglomerate). Our valuation now exceeds $1 billion, and we're just getting started.

Join us as we build the future of autonomous infrastructure.

About the role

We are looking for a Director of Account Management for the Americas to lead and scale our CS Account Management function during a period of rapid growth. In this role, you will build and mentor a high-performing team of Account Managers who partner closely with existing customers to drive adoption, accelerate value realization, and deliver long-term customer delight. You will be responsible for strengthening strategic customer relationships while maximizing expansion through upsell and cross-sell of Cast AI’s evolving portfolio of automated cloud management and cost optimization solutions. As a value-driven, independent leader with deep experience in enterprise cloud SaaS - particularly across cloud infrastructure, cost control, observability, security, or DevOps - you will play a critical role in capturing the significant market opportunity ahead and helping our customers succeed at scale.

Requirements:

• 5+ years of experience working with enterprise organizations, navigating complex decision-making structures and multi-year customer engagements.
• Proven experience leading Sales or Account Management teams, with a track record of driving performance and results.
• Strong ability to identify key stakeholders, understand customer needs, and tailor solutions and proposals to address those needs effectively.
• Demonstrated success in negotiation and closing, paired with a strong commitment to long-term customer satisfaction and retention.
• Experience with Kubernetes, the enterprise sales lifecycle, and the cloud ecosystem is a significant advantage.

Responsibilities:

• Team Leadership: Build and lead a collaborative, high-performing team culture that drives pipeline, delivers results, and supports the growth and success of every team member.
• Hands-on Impact: Make a difference for your team and your customers by staying close to the field - joining customer calls, removing obstacles, and driving meaningful impact where it matters most.
• Customer Relationship Management: In addition to managing the team, you will own a portfolio of accounts, building and maintaining strong, long-term customer relationships to ensure adoption, satisfaction, and retention.
• Account Growth: Identify and execute upsell and cross-sell opportunities to expand customer accounts and drive revenue growth, while coaching and motivating the team to do the same.
• Onboarding and Training: Work closely with Technical Account Managers to guide new customers through a well-defined and closely managed onboarding process, ensuring rapid adoption, clear value realization, and a fast transition into expansion motions.
• Cross-functional Collaboration: Collaborate closely with Sales, the TAM team, R&D, Partners, and other key stakeholders across the company to ensure the growth and long-term success of your accounts.

What’s in it for you?

• Join a fast-growing company at the forefront of cloud-native automation and Kubernetes technology.
• Enjoy a flexible, remote-first global environment.
• 401(k) retirement plan 100% company match on employee contributions up to 6% of pay (available after 3 months of employment).
• Access UnitedHealthcare plans including medical, dental, and vision coverage.
• Equity options.
• Learning budget for your professional and personal growth.
• Team-building budget and company events to connect with your colleagues.
• Equipment budget to ensure you have everything you need.
  
  
  Hiring process:
  • Screening call with Recruiter
  • Hiring Manager interview
  • 1-2 additional interviews based on the role
  • Culture Check interview with an executive

*Immigration-related employment benefits, for example, visa sponsorship, are not available for this position.
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