Director, Market Ops Enablement

Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.

In this hybrid role, you will report to the Head of Ride Hail Operations.

The Market Ops Enablement Lead is responsible for establishing the operational foundation that enables scalable, efficient, and cost effective supply across Waymo. This role defines the standards, frameworks, and readiness models required to ensure the fleet is positioned, available, and optimized to meet customer demand while maintaining the highest levels of safety, reliability, and service quality.

This role is primarily accountable for supply strategy and fleet optimization, ensuring that vehicle availability, utilization, and readiness are aligned with real-time and forecasted demand. This includes defining how markets plan, deploy, and manage supply; standardizing operating rhythms across supply, demand, and fleet readiness; and enabling partners to execute consistently against these expectations. The Market Ops Enablement Lead ensures that every market is equipped with the tools, processes, and insights needed to maximize commercial miles, minimize downtime, and deliver a seamless rider experience. Infrastructure, energy, and depot planning are treated as enablers of supply performance, ensuring that charging, maintenance, and depot operations support, not constrain, fleet availability. This role partners cross-functionally to ensure these capabilities are aligned with supply needs, but remains focused on driving end-to-end supply effectiveness and operational execution.

Serving as the voice of operations, this role translates frontline insights and performance data into clear, scalable standards that improve how supply is planned, deployed, and managed across the network. The Market Ops Enablement Lead plays a critical role in enabling partner success, driving consistency across markets, and ensuring the organization can scale efficiently while maintaining operational excellence.

Success in this role is measured by fleet availability, supply-demand balance, utilization, cost, service reliability, and the organization’s ability to scale supply efficiently while maintaining a high-quality rider experience.

You will:

• Develop and maintain supply-focused operating standards, frameworks, and documentation that define how fleet availability, deployment, and utilization are planned and executed across markets
• Establish and manage supply readiness assessments for market launches, partner onboarding, and major operational changes, ensuring fleet readiness aligns with demand from day one
• Define and implement supply planning and execution rhythms that align fleet availability, and utilization 
• Design and standardize fleet readiness and operational processes that minimize downtime and maximize vehicle availability, ensuring the fleet captures every available commercial mile
• Partner with infrastructure, energy, and depot teams to ensure charging, maintenance, and depot operations enable and do not constrain supply performance
• Translate frontline operational insights, supply-demand imbalances, and customer signals into actionable improvements to supply strategy, deployment, and execution
• Build and maintain closed-loop feedback mechanisms to continuously refine supply models, fleet readiness processes, and market execution standards
• Lead cross-market reviews to identify trends in utilization, availability, and supply gaps, driving systemic improvements and scalability
• Support markets through launches and transitions, ensuring supply models, fleet readiness, and operational execution are validated and sustainable
• Monitor and analyze fleet availability, utilization, supply-demand balance, and service performance metrics to ensure standards are delivering intended outcomes
• Continuously evolve the supply operating model to improve efficiency, scalability, and reliability while maintaining a high-quality rider experience

You have:

• 10+ years in operations leadership, infrastructure planning, or program management within AVs, ride-hailing, mobility, logistics, or energy/infrastructure operations
• Experience designing operational frameworks and execution models for multi-market services
• Experience working across infrastructure, utilities, or energy planning to support operational fleet readiness
• Ability to represent frontline operational needs to product, engineering, infrastructure, and strategy stakeholders
• Proven track record of integrating customer experience, reliability, and fleet performance into operational standards
• Strong analytical and systems thinking skills to balance operational demand with infrastructure capacity
• Proficiency using operational and infrastructure data trends to drive continuous improvement and operational maturity
• Ability to balance global consistency with local regulatory, infrastructure, and partner requirements