Director, Implementation (Enterprise Segment) at Motive

Who we are:

Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. Motive combines IoT hardware with AI-powered applications to connect and automate physical operations. Motive is one of the fastest-growing software companies in the world, serving more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.

Motive is built on four foundational attributes; Own It, Less but Better, Build Trust, and Unlock Potential. This has taken our company to great heights, including being recognized by Fortune for Best Workplaces, Forbes Best Startup Employers, and Comparably for our Best Global Culture, Sales Team, Leadership Team, Career Growth, and CEO for Diversity. We’re proud to receive an employee net promoter score of 63 (according to Comparably) which places Motive in the top 5% of companies with 4,000 employees or more.

Today, our team is made up of more than 3,000 employees, located across the world, providing support to a wide range of customers. While most of our employees are remote, many have the opportunity to work on-site at any of our 8 global office locations. Visit our careers website to learn more about opportunities at Motive.

About the Role:

The "Director of Implementation" is a newly created role for Motive's Enterprise segment and is crucial for the continue growth and success of Motive. This role reports directly into the Chief Customer Officer and is responsible for leading the Enterprise Onboarding Team as well as the Customer Education team. In this role you will be responsible for successfully rolling out Motive products to our largest customers (750+ vehicles) at an anticipated rate of 2 new enterprise customer per week. You will also play a pivotal role in product evolution to adapt to the needs of the market and customer base, driving overall offering maturity to scale.

What You'll Do:

Inspire a productive, customer-centric culture and energized workforce
Establish Standard Operating Procedures (SOPs) to deliver a smooth transition from sales-to-onboarding, provide a highly impressive implementation result - outcomes and experiences - and ensure a smooth transition to Custom Success Management
Assist with customer escalations and takes ownership of in-flight product and process related obstacles that occur, providing objection handling and action plans for quick resolution
Drive product adoption, engagement, and advocacy
Product - identify, prioritize, and advocate for product enhancements representing the voice of the customer and the Post Sale stakeholders; works closely with Product, Sales, and the customer to ensure product customer-initiated product enhancement requests are captured and socialized to key Motive stakeholders
Assist Motive Professional Services and Motive Product with customer integration strategy and project-level integration deployment planning and execution
Assists in delivering Motive customer education, empowerment and value sessions

What We're Looking For:

5+ years experience in a consulting / project management capacity at a SaaS company
Experience as a department head driving the strategy for building / shaping a best-in-class onboarding operation
Experience working with Fortune 100 customers (and successful implementation)
Experience leading, influencing, and managing managers
Exceptional Communication (both verbally and written), presentation, and interpersonal skills
Excellent time management and organizational skills
Ability to travel to customer sites required (approx. 10%)
Must reside in the in Continental US
In-depth knowledge of Fleet and/or Credit Card and/or hardware processes preferred

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

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Director, Implementation (Enterprise Segment)

About the Role:

What You'll Do:

What We're Looking For:

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