Director, GTM Project Management Office

About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, including agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.Learn more about us on our YouTube Channel or Blog Posts Who You Are You are an experienced project management leader with a proven ability to lead, mentor, and develop a team of Project Managers who support Go-To-Market (GTM) teams. You excel at orchestrating cross-functional execution while building the systems, processes, and people that enable scalable project delivery. You thrive in fast-moving environments, balancing structure with agility. You excel at orchestrating cross-departmental collaboration, managing complex system and process initiatives, and ensuring high-visibility projects align with company-wide objectives.  Team Leadership & Project Manager Management - Lead, manage, and develop a team of Project Managers responsible for supporting GTM (Marketing, Revenue/Sales, Success, Support). - Provide coaching, mentorship, and guidance to ensure PMs deliver consistent, high-quality execution across all initiatives. - Define team goals, set clear expectations, and conduct performance evaluations. - Ensure alignment of PM resources with GTM priorities and capacity planning. - Build a high-performance PMO culture centered on accountability, communication, and continuous improvement. What You’ll Be Doing - Lead Strategic Initiatives: Plan, execute, and oversee multi-functional GTM programs (Marketing, Revenue/Sales, Success, Support) and Co-Founder Office projects from conception to completion—delivering measurable impact on growth and efficiency. - Drive Cross-Functional Alignment: Act as the connective tissue between the Co-Founder’s office and GTM leadership, ensuring clear communication, strategic alignment, and accountability across teams. - Operationalize Executive Vision: Translate executive strategies and priorities into structured project roadmaps, timelines, and resource plans. Manage day-to-day progress, ensuring that projects stay on track, on budget, and within scope. - Implement Systems and BI Solutions: Oversee implementation of systems, dashboards, and analytics tools supporting revenue operations, forecasting, and GTM performance tracking. - Facilitate Leadership Collaboration: Lead standing project reviews, steering committees, and update sessions with department heads and executives. Ensure visibility into progress, risks, and outcomes. - Risk & Change Management: Identify risks early, manage dependencies, and design mitigation strategies. Lead change management efforts to ensure smooth adoption of new processes or tools. - Vendor & Partner Oversight: Coordinate with external partners or vendors supporting GTM systems, enablement, or analytics efforts, ensuring alignment with internal priorities. - Continuous Improvement: Document project learnings and outcomes, analyzing performance to identify opportunities for process optimization, efficiency gains, and better stakeholder engagement. What You’ll Bring: Education & Experience - Bachelor’s degree in Business, Operations, or related field (MBA a plus) - 10+ years of project management experience, ideally in SaaS, GTM, or revenue operations contexts - Demonstrated success leading large-scale, cross-functional projects across Marketing, Revenue/Sales, Success, Support - Experience supporting or working closely with executive leadership / Co-Founder office preferred Skills & Competencies - Demonstrated experience managing and developing a team of Project Managers or similar roles. - Strong proficiency in project management methodologies (Agile, Waterfall, or hybrid) - Expertise in project management tools such as ClickUp or Google Sheets. - Exceptional communication, facilitation, and stakeholder management skills - Strategic thinker who can synthesize executive vision into structured execution - PMP or equivalent certification required Mindset - Proactive, resourceful, and highly organized self-starter - Comfortable managing ambiguity and driving clarity among diverse teams - Data-driven and customer-centric, with a bias toward measurable results - Entrepreneurial and collaborative approach to problem-solving Why This Role Matters This role serves as the leader and people manager for the Project Management team that supports all GTM functions. You will oversee and develop a team of Project Managers responsible for driving cross-functional execution, ensuring operational alignment, and delivering high-impact initiatives across Marketing, Sales, Success, and Support.