Best Egg
Director, Fraud Risk Oversight, Consumer Lending (2nd Line of Defense)
TLDR
Lead the development and management of independent oversight and governance to combat evolving fraud threats in a fast-growing FinTech environment.
Best Egg is a market-leading, tech-enabled financial platform helping people build financial confidence through a variety of installment lending solutions and financial health tools. We aim to help customers make smart financial decisions and stay on track, so they can be money confident no matter what life throws at them.
We offer top-tier benefits and growth opportunities in a culture built on our core values:
Put People First – We foster an inclusive, flexible, and fun workplace.
Create Clarity – Open communication drives trust and results.
Get Things Done – We focus, prioritize, and deliver with excellence.
Deliver with Heart – We lead with kindness, humility, and strong teamwork.
Listen to Our Customers – Their needs drive our innovation.
Barclays has entered into an agreement to acquire Best Egg with closing expected to take place in Q2 2026. This acquisition will give us the resources and capital to continue on our mission and drive our strategy forward. With an aligned culture, lower cost of funds, and increased employee growth opportunities across a global brand, we are excited about the future of the Best Egg brand under the Barclays umbrella.
We are looking for collaborative, innovative team players who like to solve problems. There will also be immense opportunities for those willing to dive in. If you're inspired by growth and want to make a real difference, Best Egg is the place for you.
We’re proud to be an equal opportunity employer committed to building a diverse, inclusive team.
We are seeking an experienced Director of Fraud Risk Oversight to join our Second Line of Defense (2LOD), supporting our consumer lending unsecured and secured personal loan businesses. This role will help develop and manage independent oversight, governance, and credible challenges to protect the organization from emerging and evolving fraud threats,
This individual will ensure fraud strategies, detection models, and operational processes are aligned with the company’s risk appetite, regulatory expectations, and customer experience objectives within a fast-growing FinTech environment.
Key Responsibilities:
Qualifications:
Skills & Competencies:
Fraud Risk Oversight & Governance
- Provide independent 2LOD oversight of fraud risk management frameworks, including policies, standards, and controls
- Review and challenge 1LOD fraud strategies across originations, account management, and servicing
- Ensure alignment of fraud practices with enterprise risk appetite and governance standards
- Partner with credit risk on first payment default trends and data linking analysis
- Oversee and challenge fraud detection and prevention strategies, including:
- Application and identity fraud controls
- synthetic / stolen identity detection
- device, IP, and behavioral analytics
- payment fraud / ACH return monitoring
- loan servicing activity monitoring
- Assess effectiveness and usage of fraud models, rules engines, and decisioning tools
- Evaluate fraud operations, including case management, investigations, and recovery processes
- Review controls related to customer authentication, identity verification, and digital channels
- Assess vendor and third-party risk related to fraud tools, data providers, and service partners
- Monitor fraud trends, loss rates, and emerging threats across the portfolio
- Evaluate fraud loss forecasting and alignment with business and risk expectations
- Identify and escalate emerging fraud risks, vulnerabilities, and control gaps
- Ensure adherence to applicable fraud, consumer protection, and data security regulations
- Provide oversight of compliance with expectations related to UDAAP, FCRA (as applicable), and identity verification standards
- Support regulatory exams, internal audits, and issue remediation related to fraud risk
- Develop and deliver fraud risk reporting, dashboards, and insights to various key stakeholders across the company
- Escalate material fraud risks, control weaknesses, and emerging threats in a timely manner
- Contribute to enterprise risk assessments and cross-risk coordination
- Partner with Product, Engineering, Risk, and Operations teams to ensure fraud controls are embedded in product design and customer journeys
- Provide oversight of new technologies, including AI/ML-based fraud detection and digital identity solutions
- Ensure appropriate governance over FinTech innovations and third-party integrations
Fraud Strategy & Model Oversight
Fraud Operations & Controls
Fraud Loss & Performance Monitoring
Regulatory & Compliance Oversight
Risk Reporting & Escalation
Cross-Functional Collaboration & Innovation
Required Experience
- 10+ years of experience in fraud risk management, fraud strategy, or fraud operations within financial services or FinTech
- Experience in 2LOD, risk oversight, audit, or control functions, or strong exposure to independent challenge frameworks
- Deep understanding of fraud typologies, detection strategies, and fraud lifecycle management
- Experience working with fraud models, rules engines, and analytics
- Experience in a consumer lending and/or digital banking environment
- Familiarity with identity verification, authentication technologies, and digital fraud prevention tools
- Exposure to vendor risk management and third-party fraud solutions
- Working knowledge of relevant regulations and guidance, including:
- UDAAP
- FCRA (as applicable to fraud processes)
- Identity verification / KYC-related expectations
- Experience interacting with regulators, internal audit, or compliance teams preferred
Preferred Experience
Regulatory Knowledge
- Strong risk and control mindset with ability to provide independent, credible challenge
- Analytical thinker with ability to interpret fraud trends and emerging threats
- Strong cross-functional collaboration skills
- Excellent communication and stakeholder management skills
- Ability to operate in a fast-paced, technology-driven environment
- Willingness to adapt to a fast-paced environment and adjust priorities accordingly
Employee Benefits
Best Egg offers many additional benefits for our employees, including (but not limited to):
· Pre-tax and post-tax retirement savings plans with a competitive company matching
program
· Generous paid time-off plans including vacation, personal/sick time, paid short--
term and long-term disability leaves, paid parental leave, and paid company
holidays
· Multiple health care plans to choose from, including dental and vision options
· Flexible Spending Plans for Health Care, Dependent Care, and Health
Reimbursement Accounts
· Company-paid benefits such as life insurance, wellness platforms, employee
assistance programs, and Health Advocate programs
· Other great discounted benefits include identity theft protection, pet insurance,
fitness center reimbursements, and many more!
#LI-REMOTE
In compliance with the CCPA, Best Egg is fully committed to handling the personal information and data of employees and job applications responsibly with respect and due care. Review our CCPA Employee Policy here
Benefits
Health Insurance
Multiple health care plans to choose from, including dental and vision options
Identity theft protection and other discounts
Other great discounted benefits include identity theft protection, pet insurance, fitness center reimbursements, and many more!
Paid Time Off
Generous paid time-off plans including vacation, personal/sick time, paid short-term and long-term disability leaves, paid parental leave, and paid company holidays
Best Egg is a tech-enabled financial platform designed to empower individuals to build financial confidence through a range of installment lending solutions and financial health tools. We cater to everyday consumers facing financial challenges, providing them with accessible credit options and resources to make informed financial decisions.
- Employees
- 201-500 employees
- Industry
- Internet Software & Services