Director, Enterprise Process Improvement

Job Summary

The Director, Enterprise Process Improvement is responsible for driving utilization, prioritizing projects and driving operational process improvement engagements across the organization.  This position partners with leadership and cross-functional teams to optimize company processes, eliminate waste, and support scalability.

Duties and Responsibilities

Leadership

• Develop and execute an enterprise-wide process improvement strategy
• Develop, implement, and monitor KPI’s to track team performance, company efficiency and report benefit realization
• Drive a culture of continuous improvement by developing enterprise-wide toolsets, create strong organizational relationships, and delivering on process improvement engagements
• Advise executive leadership on operational efficiency opportunities
• Prioritize engagements that maximize organizational value through an effective enterprise governance process
• Drive best practices across team through leadership and coaching, stakeholder education, and project guidance

Hands-On Execution

• Design and implement future-state processes using innovative problem solving stragites, applying qualitative and quantiative measures to reduce waste, minimizing handoffs, and improving quality
• Analyze organization business needs, working with SME's and users to discuss solutions and develop a plan
• Identify and evaluate automation opportunities leveraging RPA, AI, and emerging technologies

Experience and Education Requirements

• Bachelor's degree or equivalent experience required
• 10+ years' experience in business strategy or process improvement projects
• 5+ years’ experience leading high performing teams
• Practical application of Lean/Six Sigma and/or TQM process evaluation
• Proven track record of personally executing complex process improvement initiatives while developing others
• Certification in either Lean or Six Sigma
• Agile certification a plus

Knowledge, Skills & Abilities

• Ability to prioritize work and delegate effectively while maintaining accountability for both personal and team deliverables
• Demonstrated success influencing cultural change
• Ability to overcome resistance to change (create win-win situations), and get work done through others to effect positive change and to generate sustainable improvements
• Proven project management and facilitation skills with ability to lead by example
• Strong interpersonal skills and ability to mentor and develop others
• Exceptional time management skills to balance hands-on project work with leadership responsibilities
• Strong verbal and written communication skills with ability to influence at all levels
• Analytical and conceptual thinker; flexible approach; discretionary effort; organizational commitment; customer service orientation; innovation; and focus on teamwork
• Ability to translate large amounts of data into useful information and actionable items
• Advanced with Microsoft Office Suite, including PowerPoint, Visio, Word, Excel, Project and SharePoint

Other Requirements

• Perform other functions, duties and projects as assigned
• Regular and punctual attendance
• Some travel may be required (less than 10%)

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