Location - Must reside in and be authorized to work in the US
Annual Salary Range - $135,000 - $150,000
We are seeking a senior Ad Operations professional to serve as the central liaison between Account Management, Ad Operations, and Engineering for our Demand-Side Platform (DSP). This role is responsible for aligning client-facing teams with platform capabilities, ensuring operational excellence, and enabling scale through training, process design, and team leadership. You will manage an initial direct report and build out a specialized support team over time.
Key Responsibilities
Cross-Functional Liaison & Support
• Act as the primary bridge between Account Management, Ad Operations, and Engineering
• Translate client and operational requirements into clear, actionable technical requests for Engineering
• Communicate platform changes, technical limitations, and roadmap updates back to Account Management and AdOps
• Own escalation and resolution of complex campaign, platform, and workflow issues
DSP Operations & Enablement
• Support campaign setup, trafficking, troubleshooting, and optimization within the DSP
• Ensure Account Management and AdOps teams understand how to leverage platform capabilities effectively
• Identify recurring issues or inefficiencies and partner with Engineering to drive long-term solutions
Training & Knowledge Development
• Design, document, and deliver onboarding and ongoing training for Account Management and AdOps teams
• Create playbooks, SOPs, and best-practice documentation for DSP usage and workflows
• Serve as the internal subject-matter expert on DSP operations and capabilities
Process & Platform Improvement
• Define and standardize workflows between Account Management, AdOps, and Engineering
• Establish SLAs, escalation paths, and feedback loops to improve execution speed and quality
• Provide operational input into product and engineering roadmaps based on frontline insights
People Management & Team Growth
• Directly manage at least one team member initially
• Hire, onboard, and develop additional team members as platform usage and complexity scale
• Set performance expectations, coaching plans, and career development paths
What Success Looks Like
• Account Management and AdOps teams are fully enabled to use the DSP effectively
• Clear, efficient communication between business teams and Engineering
• Reduced operational friction and faster issue resolution
• Scalable training, documentation, and support processes
• A growing, high-performing enablement team aligned with business growth
Requirements
• 5+ years of Ad Operations experience, with strong DSP and programmatic expertise
• Proven experience working closely with Account Management and Engineering teams
• Deep understanding of programmatic workflows, campaign execution, and optimization
• Experience creating and delivering training for operational or client-facing teams
• Prior people management experience or demonstrated ability to lead and grow a team
Preferred Qualifications
• Experience supporting or operating a proprietary DSP or ad tech platform
• Strong documentation, communication, and stakeholder-management skills
• Familiarity with technical concepts such as APIs, data pipelines, or platform architecture (non-coding)
• Experience building operational processes and training programs from scratch
Benefits
We believe that a diverse, inclusive staff is a fundamental strength. We’re committed to hiring people of all races, ethnicities, religions, ages, sex, genders, sexual orientations, and gender identities. Women, people of color, LGBTQ+ individuals, and members of untapped groups are strongly encouraged to apply and are welcome on our teams.
COMPETITIVE COMPENSATION
Including a 401(k) with generous company matching.
100% REMOTE WORKING OPPORTUNITY
Always have been and always will be.
TOP-NOTCH MEDICAL COVERAGE
Domestic-partner inclusive, health, dental, vision, life, cancer coverage, and long-term disability insurance for you and your dependents.
GENEROUS PAID TIME OFF
23 days of PTO per year. We believe in work-life balance and encourage you to use your time off.
PAID PARENTAL LEAVE
10 weeks of fully paid time off. All genders qualify equally, and the policy includes adoptions.
The TARA Group is a holding company that provides administrative support services including HR, Legal, IT, and Finance for seven operating companies, with interests across politics, technology, consumer data, analytics, digital marketing, polling, advocacy, and consulting. Each TARA Group company operates independently, with its own CEO, corporate culture, clients, and work product. Consolidating support services at the holding company level reduces overhead and allows operating teams to focus on servicing their clients.
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