Director, Delivery & Operations - Life Sciences

Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.   We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.   For more information, visit arcadia.io.   Why this role is important to Arcadia   The Director of Delivery & Operations, Life Sciences is a hands-on execution leader responsible for both building the Life Sciences operating model and personally driving the delivery of complex, high-value client and partner engagements.  This role sits at the center of the Life Sciences business, owning end-to-end delivery across real-world data licensing, analytics and evidence generation, precision medicine programs, and innovative partner projects. The Director works horizontally across analytics, engineering, product, finance, legal, and commercial teams and serves as a primary client-facing delivery leader with strong life sciences domain fluency.  This is not a strategy-only or oversight role. The Director is directly accountable for getting work done—structuring delivery, solving problems in real time, and ensuring Arcadia delivers for life sciences customers with speed, quality, and credibility.  What Success Looks Like In 3 months - Direct ownership of active Life Sciences deliveries, serving as the primary execution lead on priority engagements  - Strong working relationships across analytics, engineering, product, finance, legal, and commercial teams, with clear ownership and escalation paths  - A documented current-state view of Life Sciences delivery, including active commitments, risks, bottlenecks, and dependencies  - Core delivery processes and artifacts in place (delivery plans, weekly reviews, escalation mechanisms)  - Credibility established with clients as a hands-on, LS-fluent delivery leader  - Initial translation of delivery and client insights back into Arcadia teams to address the most critical execution gaps  In 6 months - A built, documented, and operating Life Sciences delivery model supporting multiple concurrent engagements  - Standardized (but pragmatic) delivery processes across commercial handoff, execution, and client communication  - Consistent, high-quality delivery across data licensing, analytics, and precision medicine programs  - Reduced recurring delivery friction related to data readiness, quality, rights, infrastructure, or resourcing  - Clear feedback loops translating Life Sciences needs and client feedback into product, data, and technical roadmap improvements  - Delivery performance actively supporting renewals and expansion opportunities  In 12 months - Life Sciences delivery recognized as a reliable, scalable, and differentiated capability at Arcadia  - Ability to support larger deal sizes and more complex engagements with predictability and confidence  - A durable, documented operating foundation that enables execution excellence and continuous improvement  - Life Sciences requirements consistently informing product strategy, data investments, and platform priorities  - Measurable commercial impact through strong client satisfaction, retention, and expansion  - Recognition internally as the owner of Life Sciences execution excellence and externally as a trusted LS delivery partner  What You'll Be Doing

Personally own and drive delivery of Life Sciences client and partner engagements, including: 

o    De-identified real-world data products (claims, EHR, linked datasets) 

o    RWE, HEOR, market access, and evidence-generation analytics 

o    Precision medicine and provider-activation programs 

o    Custom or innovative initiatives with strategic partners 

Translate life sciences objectives into clear delivery plans, timelines, and execution steps 

Stay close to the work: unblock teams, resolve issues, and make real-time tradeoffs to keep delivery moving 

Be accountable for delivery quality, timelines, and client satisfaction—not just coordination 

Design, stand up, and continuously refine the Life Sciences delivery and operations model while actively delivering projects 

Create lightweight but effective processes, documentation, templates, and operating rhythms that enable scale without bureaucracy 

Define and manage the end-to-end lifecycle from commercial handoff → execution → delivery → expansion 

Continuously evolve the operating model based on what is actually working in practice 

Bring strong life sciences domain understanding to every engagement, including: 

o    Pharma and biotech workflows 

o    RWE, HEOR, market access, medical affairs, and clinical development use cases 

Anticipate downstream client needs and proactively shape delivery approaches aligned to how LS teams consume data and evidence 

Serve as a credible, fluent counterpart who can speak the language of life sciences data buyers, researchers, and commercial stakeholders 

Act as the day-to-day execution quarterback across analytics, data engineering, product, legal, finance, and commercial teams 

Translate Life Sciences delivery requirements into clear technical and operational priorities 

Ensure data pipelines, de-identification, quality controls, and analytics workflows are production-ready for client delivery 

Identify risks tied to data readiness, rights, infrastructure, resourcing, or dependencies—and directly drive resolution 

Establish and run hands-on operating cadences (delivery reviews, escalation paths, executive updates) 

Feed learnings from live delivery back into product, data, and technical roadmaps to drive continuous improvement 

Act as the senior, hands-on client-facing delivery lead for active Life Sciences engagements 

Own delivery communication, expectation-setting, and issue resolution 

Develop deep understanding of client goals and proactively identify: 

o    Expansion opportunities 

o    Follow-on data, analytics, or evidence needs 

o    Additional ways Arcadia can deliver value 

Partner closely with Commercial to support renewals, upsells, and new opportunities rooted in delivery success 

Partner closely with Finance to: 

o    Track project economics and margin 

o    Improve forecasting and delivery planning 

o    Ensure readiness for revenue recognition and renewals 

Make pragmatic decisions about resourcing, sequencing, and vendor usage to balance speed, quality, and cost 

What You'll Bring

10–15+ years in delivery, operations, or program leadership roles with direct accountability for execution 

Experience delivering complex data, analytics, or evidence programs in life sciences, including: 

RWE / HEOR / market access analytics 

Life sciences data platforms or marketplaces 

Precision medicine or analytics-driven healthcare services 

Demonstrated success operating in ambiguous, high-growth environments where processes are still being built 

Strong working knowledge of: 

Real-world data (claims, EHR, linked datasets) 

Life sciences data licensing and usage models 

Analytics and evidence-generation workflows 

Comfortable working directly with engineers and analysts while serving as a credible LS-facing leader 

Track record of partnering with commercial teams to drive expansion and long-term account growth 

Would Love For You To Have

Deep life sciences and healthcare data fluency, with hands-on experience delivering real-world data, analytics, or evidence-generation programs and navigating data quality, governance, and licensing considerations

Proven execution leadership in complex, cross-functional environments, with a track record of owning outcomes end-to-end, solving problems in ambiguity, and unblocking teams across engineering, analytics, product, legal, and commercial partners

Strong business and client impact orientation, including the ability to influence stakeholders, translate delivery insights into scalable operating improvements, and support client retention, expansion, and long-term growth

What You'll Get

As Arcadia’s Life Sciences business scales, this role creates the operational discipline and delivery excellence required to support larger deal sizes, more complex engagements, and repeatable growth—turning execution into a durable competitive advantage

This role is a hands-on builder and executor, deeply involved in day-to-day delivery and problem solving, client-facing and commercially impactful, and responsible for building operations by doing the work

This role is not a pure people-management or oversight role, a back-office PMO function, or a research-network or scientific leadership role