Director, Customer Service & Integrated Logistics

ABOUT KATE FARMS

Kate Farms is a company with heart. Our company was founded on the belief that good nutrition leads to good health, and good health opens the door to endless possibilities. That’s why our mission is to make nutrition the cornerstone of healthcare so people can live their best lives. We are a medical food company that makes complete nutrition formulas for people who have a medical need for liquid nutrition. 

Kate Farms works to be the place where a diverse mix of talented individuals want to come, stay, and do their best work. Ensuring a diverse and inclusive workplace where we learn from each other is at the core of Kate Farms’ values. We are an equal-opportunity employer and fully focused on equality; we believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other fascinating characteristics that make us different. We invite you to do the best work of your life with us at Kate Farms.

POSITION OVERVIEW

This position will lead all customer service and logistics efforts, from procurement of logistics and warehouse services to delivery of products, while ensuring seamless coordination, timely and accurate order fulfillment, transparent communication about order status, and efficient resolution of customer issues, all aimed at maximizing customer satisfaction. 

The Director of CS&IL will have exceptional negotiating skills and be a supply chain and logistics expert who specializes in leading high-performing, cost-effective networks.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES/ WHAT YOU WILL DO

• Leads the development and implementation of all customer service and logistic strategies in support of Company objectives.
• Leads and drives customer service metrics for on-time and complete deliveries, transit time reduction, and minimization of OS&D claims.
• Leads continuous improvement identification and execution for department, and develops and maintains metrics for inventory, working capital, and variances to spend targets.
• Maintains and optimizes total delivered cost models inclusive of inbound freight, warehousing, transfer freight, and freight to customers.
• Participate in the Business Continuity Plan and Recall/Withdraw team.
• Comply with all Plant, State, and Federal OSHA, EPA, FDA, HACCP, and SQF regulations.
• Comply with GMP’s in the co-manufacturing plants and distribution centers.
• Supports diverse hiring and related initiatives to meet company goals.

MINIMUM JOB REQUIREMENTS/ WE ARE LOOKING FOR SOMEONE WHO

• Bachelor’s degree in Supply Chain, Business Management, or equivalent. 
• 10 years of experience in Logistics and Supply Chain management.
• Able to work cohesively with multiple departments and teams
• Strong computer skills, including advanced capability in Microsoft Excel and other data manipulation tools.
• Advanced analytical, problem solving, and decision making abilities.
• Able to work independently with a high level of accuracy.
• Consumer products experience.
• Experience with multiple ERP systems.
• Dedicated to building high-performing teams while also supporting employees’ career growth in individual ways.
• Invites and uses the opinions and perspectives of others.
• Strong commitment to company mission and values.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Respectfully shares and accepts feedback willingly from all levels of the organization.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Effectively handle lifting of various objects weighing up to 12 pounds.
• While performing the essential functions of the job, the employee will be required to bend, stoop, kneel, reach, and climb stairs.
• Possess the ability to sit at a computer for extended periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This position will work in a home/office environment with regular trips to the manufacturing, and distribution centers; occasional trips to the corporate office or other meeting locations.  Requires up to 25% travel.

Compensation for this role is in the form of base salary plus a variable component that together comprise the On-Target-Earnings (OTE).

The typical starting salary range for new hires in this role is listed below. This range represents the lowest to highest salary range we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Please note that base pay offered may vary depending on factors including your geographic location, job-related knowledge, skills, and experience.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.  All job offers are contingent upon successful completion of background verification.

$150,000 - $171,000 USD

For full-time salaried or hourly workers, our total rewards package also include the option to enroll in a company-matched 401k plan, as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents.  Employees will also receive a generous  PTO benefit with a starting accrual of 15 days per year (prorated upon hire and increased by tenure),  two weeks of paid “Refresh” leave, 80 hours of paid sick leave annually, and 11 paid holidays throughout the calendar year.  Kate Farms offers a range of other benefits offered with an emphasis on employee well-being such as paid disability leave, paid parental / pregnancy leave, Flexible Spending Accounts (FSA), tuition reimbursement, an Employee Assistance Program, and more.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization as directed by the management of the company.