About Appen
Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.
Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.
At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.
At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Responsibilities
- Define end-to-end contributor experience for our large external workforce of 10’s of thousands of contributors
- Own and drive Crowd NPS improvement – create roadmap for short, medium and long term planning
- Define and run initiatives to improve CLV and A-List Crowd
- People Leadership: Manage Contributor Engagement team, and content team responsible for social and other communications channels
- Own Crowd engagement and community development roadmaps and programming
- Own and operate social engagement channels for crowd resources
- Achieve top place to work rating (Cloudwork)
- Define DEI, Fairpay and Social Impact programs for Crowd
Requirements
- At least 5 years of experience in loyalty program management, community management, or membership experience at a large-scale organization
- At least 3 years of experience leading teams as a people manager
- Experience with social tools and software for large-scale engagement
- Experience with NPS tracking or other “satisfaction tracking” systems
Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally.
