Director, Compliance Officer

About us: Foodsmart is the leading telenutrition and foodcare solution, backed by a robust network of Registered Dietitians. Our platform is designed to foster healthier food choices, drive lasting behavior change, and deliver long-term health outcomes. Through our highly personalized, digital platform, we guide our 2.2 million members—including those in employer-sponsored health plans, regional and national Medicaid managed care organizations, Medicare Advantage plans, and commercial insurers—on a tailored journey to eating well while saving time and money. Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the entire family, optimizing ingredients both at home and on the go. We partner with national and regional retailers across the U.S., many of whom accept SNAP/EBT, making healthier food more accessible. Additionally, we assist members with SNAP enrollment and management, providing tangible access to nutritious food. In 2024, Foodsmart secured a $200 million investment from TPG’s Rise Fund, which supports entrepreneurs dedicated to achieving the United Nations’ Sustainable Development Goals. This investment will help us expand our reach, particularly to low-income workers who are disproportionately affected by diet-related diseases.  At Foodsmart, our mission is to make nutritious food accessible and affordable for everyone, regardless of economic status. We are committed to a set of core values that shape our culture and work environment: ⚖️ Measured: We make data-driven, truth-seeking decisions. 💥 Impactful: We are fueled by achieving our mission and vision. 🙏 Collaborative: We help each other be better and create a positive environment. 📈 Hungry: We maintain a healthy growth mindset, seeking to overcome challenges with courage. 😊 Joyful: We take joy in each other, our work, and the privilege of doing this work. Whether you're a dietitian, a commercial leader, or a technologist, working at Foodsmart means being part of a team that is passionate, supportive, and driven by a shared purpose. Join us in transforming the way people access and enjoy healthy food. About the role: As Director, Compliance Officer (reporting directly to the General Counsel), you will be responsible for scaling, improving and maintaining the company’s compliance program, with a focus on legal and contractual requirements from our partnered Medicaid managed care organizations. You will be the primary face of compliance internally and externally, interacting frequently with our leadership and our clients. You will play a crucial role in developing, implementing, and monitoring compliance policies, processes and trainings to mitigate risks and maintain regulatory compliance across our highly regulated organization. Your work will directly contribute to fostering a culture of trust and integrity, positioning compliance as a driver of operational excellence and business success. You will:

Develop, implement, and oversee compliance programs to ensure adherence to applicable legal, regulatory and contractual requirements (including healthcare regulatory and Medicaid-specific requirements), while empowering the company’s operational efficiency.

Serve as the company’s Compliance Officer and Privacy Officer, and the primary point of contact for our customers’ compliance teams as well as an ethics and integrity advocate and resource internally throughout the company.

Lead the response to customer compliance audits and any resulting remediations.

Advise internal teams (including clinical quality team) on best monitoring and escalation processes; conduct internal audits as appropriate.

Provide guidance and develop training to employees on compliance-related matters, including HIPAA, fraud and abuse, and workplace harassment, and adapt training content to relevant employee populations.

Work closely with the Human Resources and operations teams to ensure compliance with multiple state employment laws and relevant classifications (exempt/non-exempt, employee/contractor).

Be responsible for privacy compliance, including reviewing arrangements impacting flows of PHI or PII.

Lead investigation and remediation of any compliance or privacy breaches, in close collaboration with applicable teams, including any required notifications.

Establish systems for monitoring changes in healthcare laws and regulations and in internal operations, updating company policies and procedures accordingly.

Provide thought leadership on gap areas and their remediation, leveraging any applicable tools and resources.

Build and improve processes and drive the adoption of technology and other tools to ensure the scalability of the compliance function.

Collaborate with internal stakeholders, including legal, operations, and human resources, to address compliance concerns, leverage lessons learned into process improvements and integrate compliance into business strategies.

Respond to regulatory inquiries and manage relationships with external regulatory bodies to demonstrate a commitment to transparency and integrity.

Report compliance program updates and risks to senior leadership and the board of directors, highlighting how compliance strengthens the organization's credibility and operational resilience.

You are:

A highly ethical, practical and operationally oriented healthcare compliance professional.

A proactive problem-solver who can identify risks and implement effective solutions and programs.

An executive communicator and empathic collaborator who can build trust internally and externally.

A skilled project manager able to rally cross-functional teams around compliance objectives.

A thought leader able to zoom in and out from in-the-weeds guidance to big-picture strategy and back.

Comfortable with ambiguity; able to manage multiple priorities while maintaining accuracy and thoroughness in a fast-paced environment.

You have:

A Bachelor’s degree, preferably in healthcare administration, law, business, or a related field. (Additional Juris Doctor or advanced compliance certification preferred but not required.)

7+ years of progressive professional experience, including 3+ years of experience in healthcare compliance, regulatory affairs, or a related field. 

Working knowledge of healthcare laws and regulations, including HIPAA and fraud and abuse laws; ability to learn quickly in any gap areas.  

Significant experience in cross-functional roles interfacing with internal and external teams on complex, multi-faceted projects.

Experience building compliance programs and conducting audits, risk assessments, and internal investigations, ideally working with health plans.