Director, Communications

The range for this role is $116,000 - $167,500

Actual base pay will be determined based on a successful candidate's work location, skills/abilities, experience, and education.

Interested applicants must be willing and able to work onsite full-time in either our Melbourne, FL or Orlando, FL office.

The Mission

At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows: Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.

The Team

Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God and our Members to the best of our ability.

The Job

The Director, Communications is responsible for overseeing the research, conceptualization, strategic planning, implementation, and ongoing improvement of communications for Christian Care Ministry (CCM) / Medi-Share; as well as a new shared services and innovation entity. This role ensures cohesive external and internal communications that further CCM’s mission and supports diversified product growth, innovation, and market expansion toward becoming a thriving Christ-centered wellness community in select markets.

Essential Job Duties & Responsibilities

• Develop, implement, and evaluate the communications strategy across CCM, Medi-Share, and the shared services/innovation entity; ensuring alignment with mission and growth objectives
• Lead strategic communication vision in consultation with internal/external stakeholders to increase alignment and engagement.  Support new strategies - product incubation, service diversification, and selective market expansion
• Develop and grow word-of-mouth referral activity through member communication efforts with the goal of supporting the build-out of organic communities in select markets
• Oversee brand-aligned positioning, messaging consistency, and execution across internal/external communications
• Design, write, revise, and publish clear, concise, and effective communications aligned with the strategic goals of organization
• Use data, research, and analytics to refine segmentation, target messaging, and measure communications engagement and effectiveness
• Serve as a strategic counsel to the Executive Leadership Team on communications implications of ministry priorities, change management, product launches, crises (in conjunction w/PR), and brand alignment.
• Collaborate cross-functionally with Marketing, Development, Channel Partners, Member Services, Government Affairs, Product Development, Operations, and affiliated organizations to coordinate communications
• Lead and influence internal leadership and external contractors to create clarity and alignment across the organization
• Be a voice in internal/employee communications and culture—including faith engagement, stewardship messaging, and mission alignment
• Provide regular reports of KPI performance at meetings, to leadership, and upon request
• Support Ministry research objectives, as needed, with member-based research
• Scan, evaluate, and adopt innovation in communications tools, technologies, and channels (e.g., digital platforms, AI, automation)
• Oversee budget, vendor relationships, performance metrics, and resource allocation
• Ensure communications are compliant with regulatory, reputational, and ethical standards
• Contribute to the exercise and expression of the Ministry’s Christian beliefs
• All other duties as assigned

Essential Skills & Abilities

• Expert skill with Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Expert skill with communications software
• Excellent ability to communicate in written, oral, and digital formats that build engagement and interest
• Strategic thinking and systems-level perspective; especially around growth, incubation, brand-aligned voice, tone, and delivery
• Excellent organization, prioritization, and project management skills
• Strong computer skills – ability to access, research, use, and maximize data from cloud and software-based programs
• Strong digital and multimedia fluency in content strategy

Core Competencies/Demonstrable Behaviors

• Planning and Organizing – ability to work effectively without supervision as well as help guide and lead others to effective time management
• Leadership – ability to act as a player/coach to effectively manage high performing teams, develop others, and ensure accountability
• Entrepreneurial mindset—comfortable navigating ambiguity and scaling new initiatives
• Communicates Effectively - Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Situational Adaptability – adapting approach and demeanor in real time to match the shifting demands of different situations
• Balances Stakeholders - Anticipates and balances the needs of multiple stakeholders
• Business Insight - Applies knowledge of business and the marketplace to advance the organization's goals
• Building Teams – ability to develop and motivate a team of professionals to achieve goals
• Member First – exhibits full commitment to serving members and/or clients by prioritizing their needs first in alignment with our program’s purpose.  This commitment is demonstrated through understanding of the program(s), provided through quality and timely service while exercising empathy in every interaction.  Every CCM employee shares responsibility to steward resources faithfully, removing barriers to understanding, and creating accessible, connected, and Christ-centered experiences.
• Humble – demonstrates Christ-Centered humility by honoring others, accepting feedback, and prioritizing collective success over individual recognition
• Hungry – exhibits initiative, perseverance, and commitment to serving God through excellence.  Demonstrates passion for personal and organizational growth while diligently advancing the mission of Christian Care Ministry
• Smart – shows relational and emotional intelligence, communicates effectively, collaborates harmoniously, and reads social cues with grace and discernment

Education and/or Experience

• 10+ years’ experience in communications (marketing, PR experience a plus) required, preferably in a healthcare payer industry
• Bachelor’s Degree in Business, Journalism/Communication, or other related field preferred
• 5+ years’ management experience required, preferably in Director role within a similar size organization
• Experience in launching new products, services, or initiatives strongly preferred

Supervisory Responsibilities

• This job may have supervisory responsibilities

Travel

• This job may require occasional (3-4 times per year) travel

Incentives & Benefits

We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.

For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:

• 100% paid Medical for employees/99% for family
• Generous employer Health Savings Account (HSA) contributions
• Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
• 6 weeks of paid parental leave (for both mom and dad)
• Dental - two plans to choose from
• Vision
• Short-term Disability
• Accident, Critical Illness, Hospital Indemnity
• 401(k) – up to 4% match on ROTH or Traditional contributions
• Generous paid-time off and 11 paid holidays
• Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo 
• Employee Assistance Program including no cost, in-person mental health visits and employee discounts
• Monetary Anniversary Awards Program
• Monetary Birthday Awards
• Tuition Reimbursement Program

Minimum Age Requirement: Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.