Best Egg
Director, Collections, Recovery & Loss Mitigation Oversight, Consumer Lending (2nd Line of Defense)
TLDR
Manage independent oversight and governance of collections, recovery, and loss mitigation activities, ensuring regulatory compliance and alignment with risk appetite in consumer lending.
Best Egg is a market-leading, tech-enabled financial platform helping people build financial confidence through a variety of installment lending solutions and financial health tools. We aim to help customers make smart financial decisions and stay on track, so they can be money confident no matter what life throws at them.
We offer top-tier benefits and growth opportunities in a culture built on our core values:
Put People First – We foster an inclusive, flexible, and fun workplace.
Create Clarity – Open communication drives trust and results.
Get Things Done – We focus, prioritize, and deliver with excellence.
Deliver with Heart – We lead with kindness, humility, and strong teamwork.
Listen to Our Customers – Their needs drive our innovation.
Barclays has entered into an agreement to acquire Best Egg with closing expected to take place in Q2 2026. This acquisition will give us the resources and capital to continue on our mission and drive our strategy forward. With an aligned culture, lower cost of funds, and increased employee growth opportunities across a global brand, we are excited about the future of the Best Egg brand under the Barclays umbrella.
We are looking for collaborative, innovative team players who like to solve problems. There will also be immense opportunities for those willing to dive in. If you're inspired by growth and want to make a real difference, Best Egg is the place for you.
We’re proud to be an equal opportunity employer committed to building a diverse, inclusive team.
We are seeking an experienced Director of Collections, Recovery & Loss Mitigation Oversight to join our Second Line of Defense (2LOD).
This role will help develop and manage independent oversight, challenge, and governance across collections, recovery, and loss mitigation activities for our consumer lending portfolio, supporting both unsecured and secured personal loan.
The ideal candidate will bring deep expertise in consumer lending lifecycle risk, dialer and collection strategy management, and cycle-based treatment strategies. This candidate will also have a strong understanding of regulatory expectations governing collections and loss mitigation practices.
Key Responsibilities:
Qualifications:
Skills & Competencies:
Oversight & Governance
- Provide independent 2LOD oversight of collections, recovery, and loss mitigation strategies, ensuring alignment with risk appetite and regulatory expectations
- Review and challenge 1LOD strategies, policies, and performance related to delinquency management, charge-offs, and recoveries
- Evaluate effectiveness of loss management frameworks, including operational controls and decisioning processes
- Assess assumptions, segmentation, and scenario analyses used in forecasting delinquency, charge-offs, and recoveries
- Monitor collections and recovery performance across early-, mid-, and late-stage delinquency
- Evaluate vendor management practices (e.g., agencies, debt buyers) and related risks
- Ensure appropriate controls exist for hardship programs, forbearance, and loss mitigation strategies
- Ensure adherence to applicable consumer protection laws and regulations (e.g., FDCPA, UDAAP, FCRA, Reg Z, Reg B, etc.)
- Support regulatory exams, internal audits, and issue remediation related to collections and recovery
- Develop and present risk insights, KPIs, and emerging trends to key stakeholders as required
- Identify and escalate emerging risks, control gaps, or adverse trends in portfolio performance
- Contribute to enterprise risk assessments and governance forums
- Review new strategies, products, or policy changes impacting collections and recoveries
- Provide risk guidance on transformation initiatives, digital collections strategies, and vendor changes
Collections & Recovery Risk Management
Regulatory & Compliance Oversight
Risk Reporting & Escalation
Integration & Change Management
Required Experience
- 10+ years of experience in consumer lending, credit risk, collections, recoveries, or loss forecasting
- Experience in a 2LOD risk management, model risk, or audit function, or strong exposure to independent oversight frameworks
- Demonstrated expertise in collections and recovery strategies, including delinquency management and charge-off processes
- Experience within a FinTech and/or regulated banking environment
- Knowledge of vendor oversight and third-party risk management in collections
- Working knowledge of U.S. consumer banking regulations, including but not limited to:
- FDCPA, UDAAP, FCRA
- SCRA, Regulation B (ECOA)
- Experience interacting with regulators, internal audit, or compliance functions preferred
Preferred Experience
Regulatory Knowledge
- Strong risk mindset with ability to provide effective challenge and independent judgment
- Excellent analytical and problem-solving skills
- Ability to translate complex data into clear, actionable insights
- Strong communication and stakeholder management skills, including senior leadership interaction
- Proven ability to operate in a fast-paced, evolving FinTech environment
- Willingness to adapt to a fast-paced environment and adjust priorities accordingly
Employee Benefits
Best Egg offers many additional benefits for our employees, including (but not limited to):
· Pre-tax and post-tax retirement savings plans with a competitive company matching
program
· Generous paid time-off plans including vacation, personal/sick time, paid short--
term and long-term disability leaves, paid parental leave, and paid company
holidays
· Multiple health care plans to choose from, including dental and vision options
· Flexible Spending Plans for Health Care, Dependent Care, and Health
Reimbursement Accounts
· Company-paid benefits such as life insurance, wellness platforms, employee
assistance programs, and Health Advocate programs
· Other great discounted benefits include identity theft protection, pet insurance,
fitness center reimbursements, and many more!
#LI-REMOTE
In compliance with the CCPA, Best Egg is fully committed to handling the personal information and data of employees and job applications responsibly with respect and due care. Review our CCPA Employee Policy here
Best Egg is a tech-enabled financial platform designed to empower individuals to build financial confidence through a range of installment lending solutions and financial health tools. We cater to everyday consumers facing financial challenges, providing them with accessible credit options and resources to make informed financial decisions.
- Employees
- 201-500 employees
- Industry
- Internet Software & Services