Director Clinical Client Engagement (MSN or advanced clinical degree required -NP or equivalent)

Location: This position may work. remotely anywhere in the United States of America with significant business travel to and from prospect/client sites and/or the Quantum Health home office in Dublin, OH.

Who we are

Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement. 

About the role

The Director of Clinical Client Engagement will be a strategic clinical partner to our employer group clients. This high-impact role supports account management by delivering clinical expertise, population health data, and insights, and articulating how Quantum’s clinical operating model aligns with the client's goals. The ideal candidate brings strong healthcare market knowledge, client-facing experience, and a passion for driving sustainable relationships through messaging that highlights the company’s value in achieving measurable health outcomes and cost savings.

What you’ll do (Essential Responsibilities)

• Act as a senior-level clinical consultant and strategic partner to key employer group clients through a consultative, service-oriented clinical relationship to maximize client satisfaction, contract renewals, and adoption of new or expanded use of Quantum’s products and services.
• Participate in developing and delivering semiannual and annual reviews for client meetings to represent Quantum’s clinical operating model and actively support alignment between the clinical operating model and the clinical and benefit strategy for the client.
• Lead a team to provide comprehensive clinical support to clients through clinical account management, high-cost claimant reviews, and resolution of clinical issues.
• Advise on clinical best practices and benefits design to improve outcomes and control costs.
• Translate complex clinical trends and data into actionable insights for benefit strategy and wellness programming.
• Translate population health data into actionable, strategic recommendations tailored to client goals.
• Interpret medical and pharmacy claims, biometrics, and engagement data to identify cost drivers, care gaps, and population health risks.
• Recommend benefits and programs, as well as other interventions based on clinical data and ROI potential
• Deliver clear, compelling presentations and reports on clinical outcomes and trends.
• Serve as a key feedback loop for trending areas of opportunity based on the client communications to inform clinical program strategy and performance opportunities
• Support evidence-based health initiatives aligned with client priorities (e.g., chronic condition management, preventive care, mental health, DEI in care).
• Collaborate with internal product, analytics, operations, and care teams to ensure high-impact and scalable clinical offerings.
• Monitor performance metrics and proactively suggest mid-course corrections to optimize the client’s clinical outcomes.
• Serve as the internal voice of the client’s health goals, ensuring that clinical programming aligns with workforce needs.
• Educate client stakeholders and brokers on trends in population health, cost containment, and value-based care.
• Serve as the primary point of escalation for complex client inquiries or concerns.
• Ensure that all clinical recommendations adhere to evidence-based guidelines and regulatory requirements.
• Provide clinical impact narratives and documentation to support renewal conversations and upsell opportunities.
• Support Account Managers in articulating the clinical value of services provided.
• All other duties as assigned.

What you’ll bring (Qualifications)

• Education: MSN or Advanced clinical degree required (NP or equivalent); MPH or MBA is a strong plus.
• Experience: Minimum 8 years of clinical experience, with at least 3 years in a client-facing, population health, or managed care setting.
• Experience supporting self-insured employers or working with health plans, TPAs, or wellness vendors.
• Strong analytical skills and fluency in interpreting healthcare cost/utilization data.
• Excellent communication, storytelling, and presentation skills with executive-level audiences.
• Proven ability to build credibility and trust with senior stakeholders and cross-functional teams.
• A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and to protecting the sensitive data entrusted to us.
• Reflects both senior leadership, clinical expertise, and strategic client partnership capabilities
• Proficiency required in understanding market trends, insights, clinical models, and managed care systems
• Strong analytical skills with the ability to interpret complex clinical data and translate it into presentations and actionable insights for clinical and non-clinical stakeholders
• Exceptional presentation and communication skills, with experience presenting to clients on the health outcomes of the client population and contributions to cost savings through clinical program recommendations.
• Ability to work collaboratively with cross-functional teams and external consultants.
• Strong organizational skills and the ability to manage multiple projects simultaneously.
• Understanding of client retention strategies and satisfaction (NPS, renewal rates)
• Protect and take care of our company and member’s data every day by committing to work within our company ethics and policies.
• Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
• Trustworthy and accountable behavior, capable of viewing and maintaining confidential information daily.

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