Director, Client Success

Thank you for considering the Director, Client Success role with Moonbug Entertainment, an award-winning global entertainment company inspiring kids everywhere to laugh, learn and grow.  The company is behind some of the biggest kids’ entertainment brands in the world including CoComelon and Blippi. Moonbug believes every child should have access to our entertaining and enriching content, which is why our shows are available on more than 150 video platforms globally including Netflix, Disney+, BBC iPlayer and YouTube Kids. Moonbug is also a global leader in pre-school music and audio experiences, available on 100+ audio platforms globally. Moonbug brands extend far beyond the screen to include streaming music, toys, games, books, live events, and even theme park exhibits.  

Moonbug is part of Candle Media, an independent, creator-friendly home for cutting-edge, high-quality, category-defining brands and franchises. 

The Role:

Moonbug Entertainment is looking for an experienced Director of Client Success to join our team. In this role, you will be responsible for managing a team of client success managers and ensuring that our clients are satisfied with our products and services. The ideal candidate will have a proven track record of building and maintaining successful client relationships in the digital media industry.

This is a full-time, in-office role based out of our New York, NY office.

Responsibilities:

• Manage a team of client success managers and provide leadership and guidance to ensure they meet their objectives and key performance indicators (KPIs)
• Build and maintain strong relationships with clients and be the primary point of contact for any issues or concerns
• Work collaboratively with cross-functional teams, including sales, marketing, and product development, to deliver solutions that meet client needs
• Identify opportunities to upsell and renew client contracts, and work with the sales team to drive revenue growth
• Monitor and analyze client feedback and use it to inform product development and service improvements
• Develop and implement processes and best practices to ensure that clients receive a high level of service and support
• Ensure that client data is accurately tracked and managed in relevant systems and platforms

Requirements

• 7+ years of experience in client success or account management in the digital media industry
• Strong leadership and management skills, with experience managing teams of client success managers or account managers
• Demonstrated success in building and maintaining strong client relationships and delivering high levels of client satisfaction
• Excellent communication and presentation skills, with the ability to effectively communicate complex information to clients and stakeholders
• Experience working with cross-functional teams and collaborating to achieve common goals
• Strong analytical skills and the ability to use data to make informed decisions
• Experience with customer relationship management (CRM) tools such as Salesforce or similar

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Free Food & Snacks
• Wellness Resources
• and more!