Director, Client Strategy- Enterprise

About The Role:

The Enterprise Director drives strategic growth and revenue expansion within 8-12 high-value Fortune 500 accounts, serving as a trusted advisor to senior decision-makers while executing aggressive upselling initiatives. There is a specific focus on expanding clients’ investment in our Opportunities product.

Your Impact to The Role:

Strategic Account Management

• Own and manage relationships with 8-12 enterprise accounts with our largest contract values 
• Serve as the primary strategic advisor and trusted partner to senior decision-makers
• Conduct regular business reviews and strategic planning sessions with key stakeholders
• Map complex organizational structures and identify key influencers across multiple departments and business units

Revenue Growth & Expansion

• Achieve aggressive annual upsell targets with particular focus on increasing QoQ investment in Opportunities product 
• Create compelling business cases that demonstrate clear ROI and strategic value for expansion initiatives

Cross-Functional Leadership

• Partner closely with Sales, Product, Client Strategy, and Technical teams to ensure seamless client experience
• Advocate for client needs internally while driving product roadmap discussions and feature prioritization

You Are Energized By:

• Developing and executing comprehensive account strategies that align with clients' business objectives and drive mutual growth
• Negotiate complex contract renewals and expansions
• Maintaining deep understanding of clients' industries, competitive landscapes, and strategic initiatives
• Providing market insights and competitive intelligence to inform product development and go-to-market strategies
• Contributing to thought leadership content and case study development

What We Are Looking For:

• 7+ years of enterprise account management or client success experience with Fortune 500 companies
• Proven track record of consistently achieving annual upsell targets in prior role(s)
• Excellent written and verbal communication skills
• Experience managing complex, multi-stakeholder relationships in enterprise environments
• Exceptional relationship-building and executive presence capabilities
• Strong analytical and strategic thinking skills with ability to translate complex business needs into actionable solutions
• Outstanding negotiation and presentation skills, comfortable presenting to senior executives
• Strong understanding of enterprise renewal cycles, procurement processes, and contract negotiations
  
  

Bonus Points: 

• Background in B2B technology, SaaS, performance marketing or professional services preferred
• Proficiency with CRM systems (Salesforce preferred)
• Entrepreneurial mindset with ability to think and act like a business owner
• Resilient and adaptable, able to thrive in fast-paced, high-pressure environments
• Collaborative leader who can influence without authority across all organizational levels
• Strong business acumen with understanding of financial metrics and business operations