Director, Client Strategy & Development

Location: REMOTE, Must reside and be authorized to work in the US

The Director, Client Strategy & Development, is accountable for client outcomes, long-term client relationship health, and organic revenue growth across assigned client portfolios. This role serves Statara by owning strategic client partnerships, guiding solution adoption, and driving measurable growth through upsell, cross-sell, and expansion.

Serving as the final owner of major and sensitive client relationships, this leader operates at the executive level—translating complex client needs into strategic, multi-quarter roadmaps and ensuring Statara’s solutions deliver sustained value. The Director leads pod strategy and governance, balances client priorities with internal capacity, and collaborates closely with executive leadership and cross-functional teams to influence product innovation, service delivery, and commercial success in a competitive and evolving marketplace.

Key Responsibilities

Client Relationship & Outcome Ownership

• Serve as the final owner of strategic client relationships and long-term account health.
• Build and maintain trusted executive-level relationships, including engagement with boards, committees, and senior member leadership.
• Lead strategic client discovery, annual and multi-quarter planning, and executive reviews.
• Own client outcomes and act as the escalation point for complex, high-risk, or sensitive matters.
• Apply deep experience advising trade associations, advocacy organizations, or membership-based clients operating in policy- or issue-driven environments.
• Own mid- to long-term client strategy (multi-quarter to annual horizons).
• Balance client ambition with delivery feasibility and internal capacity planning.

Customer Strategy & Pod Leadership

• Serve as Pod Lead, accountable for defining workflows, delivery standards, prioritization, and resource allocation across client portfolios.
• Translate client goals into multi-quarter roadmaps aligned to Statara’s Data, Insights, and Activation capabilities.
• Ensure consistent, high-quality service delivery across pods through governance, performance oversight, and continuous improvement.
• Partner with cross-functional leaders to optimize delivery models and scale best practices.

Growth & Revenue Ownership

• Own organic revenue growth, including renewals, upsell, cross-sell, and expansion opportunities.
• Lead renewal strategy, pricing discussions, scope expansion, and commercial negotiations.
• Identify new revenue opportunities and shape solution alignment in partnership with Business Development.
• Oversee pipeline health and conversion for existing accounts, ensuring growth targets are met or exceeded.
• Develop executive-level case studies and proof points demonstrating client impact and ROI.

Success Looks Like

• Strong executive trust and long-term strategic partnerships with key clients.
• Consistent achievement of renewal, retention, and organic growth targets.
• Clear client roadmaps that drive adoption, measurable outcomes, and portfolio expansion.
• Scalable pod models that deliver high performance while managing risk and complexity.

Requirements

Must‑Have Skills

• Strong proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint).
• Excellent communication skills with the ability to manage multiple client-facing projects simultaneously.
• Attention to detail and the ability to troubleshoot and resolve issues quickly.
• Strong technical writing skills, including the ability to present key concepts and conclusions clearly to clients.
• Client management strength, including the ability to establish trust, maintain high satisfaction, and serve as the primary day-to-day contact.
• Demonstrated ability to independently manage client pods with minimal supervision.
• Consistently delivers high‑quality, on-time work across multiple accounts.
• Ability to implement account strategies that support renewal and growth objectives (without direct revenue responsibility).
• Skilled in assessing account health, identifying risks early, and surfacing opportunities proactively.
• Effective at keeping internal teams and clients aligned through concise, proactive communication.
• Adept at navigating challenges and maintaining smooth account operations through quick issue resolution.
• Experience creating automated reporting to inform clients on KPIs for outreach and campaign programs.
• Experience troubleshooting and adjusting work based on feedback.

Nice-to-Have Skills

• Experience working directly with voter files.
• Understanding of voting processes and political district boundaries.
• Experience manipulating and analyzing large datasets (voter file, census, commercial, proprietary client data, and other public datasets).
• Familiarity with U.S. Census Bureau geographies, datasets, and data products.
• Understanding of political and electoral performance trends, including voter turnout, incumbency, competitiveness, and how these factors influence outcomes

Benefits

We believe that a diverse, inclusive staff is a fundamental strength. We’re committed to hiring people of all races, ethnicities, religions, ages, sex, genders, sexual orientations, and gender identities. Women, people of color, LGBTQ+ individuals, and members of untapped groups are strongly encouraged to apply and are welcome on our teams.

COMPETITIVE COMPENSATION 

Including a 401(k) with generous company matching. 

100% REMOTE WORKING OPPORTUNITY  

Always have been and always will be. 

TOP-NOTCH MEDICAL COVERAGE 

Domestic-partner inclusive, health, dental, vision, life, cancer coverage, and long-term disability insurance for you and your dependents. 

GENEROUS PAID TIME OFF 

23 days of PTO per year.  We believe in work-life balance and encourage you to use your time off. 

PAID PARENTAL LEAVE 

10 weeks of fully paid time off. All genders qualify equally, and the policy includes adoptions.