Director, Business Operations

Position Summary  

NiCE is seeking a strategic, proactive, and results-driven Director, Business Operations – You will play a critical role in structuring the GTM for the Americas sales team, and in providing insights to executive leadership through data analysis of team performance and existing processes. This leader will play a pivotal role in translating regional business strategy into actionable plans, aligning cross-functional efforts, and driving operational excellence across a high-performing and fast-paced organization. 

As a member of the Americas Business Operations leadership team, you will lead end-to-end go-to-market planning and operational execution across the region. This includes ownership of annual planning, forecast cadence, business reviews, and QBRs—ensuring strategic alignment and accountability across Sales, Marketing, Product, Finance, HR, and Enablement. The ideal candidate is a proactive problem solver with strong business acumen, capable of anticipating operational needs and taking initiative to drive meaningful outcomes. 

This leader will manage a team of at least two Sales Operations professionals and partner closely with senior stakeholders to drive cross-functional collaboration and performance. Proficiency in tools such as Salesforce and Power BI is essential to enable data-driven decision-making and operational transparency. 

This is a hybrid position and requires candidates to be in NiCE's Hoboken Office two days a week.

Key Responsibilities: 

• Strategic Advisor to Sales Leadership 
  Serve as a trusted operational partner to Sales leaders in the Americas, providing insights and recommendations on strategic initiatives, performance trends, and business priorities. 

• Sales Operations & Process Optimization

Identify and implement enhancements to operational processes, sales effectiveness, pipeline management, and resource allocation to improve business performance and scalability.  

Partner with sales management and sales executives in supporting day-to-day operational decisions such as go-to-market plans, accounts coverage, quota assignments, internal mobility, product assignments and territories structuring 

• Involvement in developing, tracking and monitoring sales related KPIs such as pipeline generation, pipeline growth and development, and sales teams productivity to improve internal processes 

Present insightful business insights on an on-going basis to the Sales management team, operational improvement areas, and enforce implementation across sales 

• Data-Driven Decision Support 

Enable operational transparency and performance improvement through accurate, timely dashboards, KPIs, and actionable insights using platforms like Salesforce and Power BI. Evaluate sales trends, records and performance by territories and product offerings against sales quotas at a regional, segment, territory and individual sales executive level to drive efficiency and improvements in our business operations 

• Executive Level Communications 

Effective communication and partnership with senior executives and sales leadership 

• Team Leadership & Development 

Inspire and lead a team of Sales Operations professionals, fostering a high-performance, collaborative, and people-first team culture aligned with NiCE’s core values. 

Qualifications: 

• 8+ years of experience preparing complex operational and business analysis experience– preferably sales operations experience 

• Experience in collaborating with business leaders and key stakeholders to deliver data-driven efficiency improvements 

• Deep understanding of enterprise sales motions, go-to-market strategies, and cross-functional business dynamics 

• Advanced analytical and problem-solving capabilities, with a strategic mindset and exceptional communication skills 

• Self-starter with a proactive, adaptable approach and proven success operating in fast-paced, ambiguous environments 

• Experience in a global technology company; Enterprise software company experience is strongly preferred 

• Excellent data management and analysis capabilities 

• Excellent presentation and communication skills 

• Bachelor's degree required; MBA or relevant advanced degree preferred