Director, Business Intelligence

The Role

Hone is looking for a Director, Business Intelligence to lead our BI function and manage a team of analysts supporting Finance & Operations, Product & Engineering, and Marketing & Customer Care. In this role, you will report to the Sr. Director, Data, Analytics, and Machine Learning and serve as a key thought partner in shaping how data informs decisions across the company.

You will own the BI roadmap and operating model, including self-service analytics, governance, stakeholder engagement, and delivery. This role is responsible for ensuring BI is both responsive to business needs and proactive in surfacing insights, while maintaining high standards for data quality, consistency, and usability.

This is a senior leadership role that blends strategy, people management, and hands-on analytical work.

Primary Responsibilities

Key responsibilities for this role include (but are not limited to) the following:

BI Strategy & Roadmap

• Define and own the Business Intelligence roadmap, aligning BI initiatives with company priorities and data strategy.
• Drive the evolution of BI from ad hoc reporting to a proactive, insight-driven function.
• Identify opportunities where BI can better inform strategic, operational, and clinical decisions.

Team Leadership & Development

• Lead and develop a team of ~3-5 analysts across multiple business domains and experience levels.
• Set clear expectations for quality, timeliness, and impact.
• Coach analysts on analytical rigor, stakeholder management, and storytelling.
• Support hiring, onboarding, and long-term team growth planning.

Self-Service BI & Governance

• Own the self-service BI strategy, enabling stakeholders to answer common questions independently.
• Establish and enforce BI governance, including metric definitions, data ownership, access controls, and documentation.
• Partner with data engineering and analytics engineering to ensure BI is built on trusted, well-modeled data.

Stakeholder Partnership & Delivery

• Act as the primary BI partner for senior leaders across Finance, Operations, Product, Marketing, and Customer Care.
• Intake, prioritize, and manage BI requests using a clear, transparent process.
• Balance short-term stakeholder needs with longer-term strategic initiatives.
• Ensure BI deliverables are clear, actionable, and decision-oriented.

Hands-On Analysis & Execution

• Remain engaged in hands-on work as needed, including building dashboards, reviewing analyses, and tackling complex or high-impact analytical problems.
• Ensure dashboards and reports meet high standards for accuracy, usability, and design.
• Lead or support deep-dive analyses that inform strategic decisions.

Operational Excellence

• Track team throughput, quality, and stakeholder satisfaction.
• Identify and address bottlenecks in BI workflows, tooling, or collaboration.
• Improve processes to increase speed, reliability, and impact.

Qualifications

In order to qualify for this role, candidates must meet the following criteria:

• 12+ years of experience in analytics, business intelligence, data, or a related field.
• 4+ years of experience managing and developing analytics or BI teams.
• Proven track record of owning BI strategy and delivering high-impact analytics at scale.
• Strong technical foundation in SQL and BI tools; ability to review and produce high-quality dashboards and analyses.
• Experience designing self-service BI solutions and metric governance frameworks.
• Strong project and stakeholder management skills, with the ability to juggle competing priorities.
• Experience partnering closely with senior leaders across multiple business functions.
• Excellent communication and data storytelling skills.
• Experience working with modern data stacks (e.g., dbt, cloud data warehouses, modern BI tools).
• Familiarity with product analytics, financial reporting, and operational metrics.
• Experience working closely with data engineering and machine learning teams.
• Exposure to experimentation or causal analysis frameworks.
• Experience in healthcare, telehealth, or other regulated industries.