Director, ACP Operations

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We’re looking to fill an opening for a Director, ACP Operations to join our Operations team.

Reporting to the VP, Operations, the Director, ACP Operations is responsible for management, leadership, and development of the Aviso Correspondent Partners (ACP) New Accounts and Transfers Operations teams. This includes applying business strategies and objectives to ensure that direct reports and functional teams are aligned to meet and exceed the goals and SLA’s for our back office. The Director, ACP Operations is also responsible for establishing and maintaining supportive relationships within Aviso and with our external partners and vendors.

Who you are:

• Service – You put your clients’ needs first. You advocate service excellence, and work to deliver client-centric solutions, and proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner
• Execution – You are committed to achieving your goals and to succeed. This includes focusing on “getting things done”, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes
• Collaboration – You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization
• Leadership – You lead your team and provide regular direction, guidance, coaching, and motivation, all while striving for peak performance. You assist them in overcoming obstacles through additional resources, removal of roadblocks, and providing the level of support required for their success. You delegate and deliver feedback based on the in-depth understanding of your individual team members

What your day looks like:

• Set positive leadership tone through gaining respect of staff, peers, and stakeholders
• Coach Operations team members to increase performance while increasing/maintaining employee engagement through timely and appropriate training and development
• Oversee Aviso’s New Account Open and Maintenance team and Aviso’s Transfers in/out department.
• Understands, translates, communicates, and applies, business strategies and objectives, ensuring that direct reports and functional teams are aligned to overall strategy, objectives, and best practices
• Direct vendor management of key strategic relationships
• Work collaboratively with strategic business partners across Aviso on cross enterprise projects and initiatives
• Uses critical thinking and problem solving to support Aviso’s strategic efforts while maintaining focus on day-to-day responsibilities
• Define clear KPIs to measure team service levels and productivity, implement procedures to monitor, track and report against these KPIs
• Demonstrate exceptional emotional maturity in decision-making situations, while keeping client delivery and operational control as priorities

Requirements

Your experience and skills:

• Bachelor’s degree or equivalent experience; master’s degree preferred
• 5+ years of demonstrated Dealer Operations Management experience at a financial institution supporting CIRO (formerly IIROC and MFDA)
• 10+ years in a leadership and people management position with proven experience developing a strategic succession plan that fosters growth opportunities and provides career development through daily coaching and mentoring

• Exceptional problem solving, partnering, decision making and critical thinking
• Expertise in Settlements, Trading and/or Corporate actions and proven experience meeting SLAs an asset
• Deep expertise in Transfers, and systems, including ATON, A$M, Fundserv, CDS and DTC
• Deep expertise in account and account maintenance compliance, including IRS/CRS/QI reporting requirements.
• Remaining current on legislation governing registered products, securities, and mutual funds
• Proven ability to negotiate with external vendors (business partners) to ensure Aviso’s needs and interests are secured
• Excellent decision-making, prioritizing, change management, presentation, and interpersonal skills with the ability to establish and maintain effective working relationships at all levels at Aviso and with our external partners
• Fluent communication skills in English are required and bilingual skills in French are an asset

Benefits

Why Aviso?

At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.
Here are a few things that set us apart:

• Competitive compensation package that rewards and recognizes individual contributions
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees
• Generous vacation time, fitness benefit, parental leave top-up options
• Matching contributions to our retirement program
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program
• Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page – Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We’re building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We’re a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, Montreal, and Winnipeg. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We’re proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you’re looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $135,000 - $160,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.