Director, Accounts Payable & Travel Expense Reimbursement

As a key member of Intuitive’s Corporate Controlling Team, the Director, Accounts Payable, Travel & Expense Reimbursement, & Site Shared Service Center Lead is responsible for overseeing and managing the U.S. Accounts Payable (AP) and U.S. and Europe Travel Expense Reimbursement (T&E) functions within the Mexicali shared service center. This high-impact leadership position is pivotal for ensuring operational excellence, process standardization, and the delivery of high-quality service to internal and external stakeholders. The ideal candidate will bring extensive Global Shared Services experience, preferably from a high-performing global shared service organization. The successful candidate must demonstrate exceptional people leadership, communication, process improvement, people development and stakeholder management skills.

The Director, AP, T&E, & Site SSC Lead will lead high-performing teams that operate a multi-billion-dollar, high transaction, environment for Intuitive. This leader will partner with key players within multiple Global teams including Sales, Finance, Technology, and Procurement to drive operational excellence for key processes. The successful candidate will also serve as the primary point of contact in the Mexicali office for all of the Corporate Controlling teams.

At Intuitive, you will share in a commitment to excellence by collaborating with world- class managers and executive leadership. Finance is about “fueling innovation.” We do this by hiring quality individuals with a high level of capacity for growth, integrity, personal accountability, teamwork, excellence, and drive. We are looking for leaders that can take on additional responsibility as they progress in their career, and we are committed to providing an environment that fosters career growth and development.

Key Responsibilities:

Leadership & Oversight

• Oversee, manage, and develop the AP and T&E teams, cultivating a culture of high performance, service excellence, and integrity.
• Collaborate closely with global and local Intuitive finance teams to harmonize processes and uphold rigorous controls specific to our industry.
• Drive the execution of strategic initiatives to enhance automation, standardization, and scalability of AP and expense reimbursement processes.
• Develop and monitor robust reporting to drive accountability, productivity, and process improvement, including KPIs and SLAs, facilitating swift issue resolution and fostering a mindset of continuous improvement.

Site Shared Service Center Lead

• Participate in site leadership meetings and cascade information to controlling team managers.
• Set regular meeting cadence and lead and coordinate controlling team leadership meetings.
• Lead coordination of local team trainings and events.
• Lead local performance and compensation cycle for the controlling teams.
• Provide mentorship to all controlling team members.
• Ensure site requirements are adhered to consistently across all controlling teams.
• Perform ad hoc requests at the request of controlling team leadership.

Process Excellence & Compliance

• Ensure accurate, timely processing of supplier payments and employee expense reimbursements, in accordance with company policy, our SOX controls, and healthcare industry regulations.

• Maintain up-to-date process documentation and serve as the primary liaison for AP and travel expense matters, building strong relationships with commercial, R&D, supply chain, clinical, and legal teams, as well as external vendors and service providers.

• Proactively manage escalations, regulatory audits, and complex issues, maintaining high stakeholder satisfaction and effective communication.

Transformation & Continuous Improvement

• Drive process improvement projects, including automation technologies (e.g., RPA, ERP enhancements, etc.) related to AP and travel expense reimbursement.
• Champion the adoption and expansion of the capabilities of digital tools (e.g., SAP, Coupa, Xelix, Concur, Appzen, etc.) that elevate data integrity, visibility, accuracy, and compliance across shared service operations.
• Collaborate with our IT and finance transformation teams to implement scalable solutions that increase accuracy and expedite processing by leveraging technology.

Stakeholder & Relationship Management

• Serve as the primary liaison for AP and travel expense matters, building strong relationships with internal business partners, external vendors, and service providers.
• Proactively manage escalations, regulatory audits, and complex issues, maintaining high stakeholder satisfaction and effective communication.

Team Development

• Mentor and inspire team managers and team members, promoting career growth and talent development.
• Oversee continual education programs ensuring staff remains current with changes in healthcare reimbursements, finance technologies, and compliance standards.

Risk Management & Audit

• Uphold a strict control environment aligned with SOX and medical device industry requirements.
• Partner with internal and external auditors related to AP and travel expense processes, rapidly resolving findings and enhancing procedures as needed.

Qualifications & Experience:

• Bachelor’s degree in Finance, Accounting, Business Administration, or related; MBA or comparable advanced degree preferred.
• 12+ years of progressive shared services experience, with at least 5 years in management within a multinational environment (healthcare preferred).
• Strong analytical, communication, and stakeholder management abilities.
• Deep expertise in global AP and travel expense reimbursement functions is highly desirable.
• Advanced knowledge of ERP and travel expense platforms (such as SAP, Oracle, Concur, Coupa, Appen, Xelix) and proven track record implementing/leveraging finance process automation.
• Robust understanding of compliance, controls, and the regulatory landscape of the medical device sector (e.g., SOX, FDA, Sunshine Act, HIPAA, etc.).

Intuitive es un empleador que brinda igualdad de oportunidades de empleo. Proporcionamos igualdad de oportunidades de empleo a todos los solicitantes y empleados cualificados, y prohibimos cualquier tipo de discriminación y acoso, independientemente de su raza, sexo, condición de embarazo, orientación sexual, identidad de género, origen nacional, color, edad, religión, condición de veterano protegido o de discapacidad, información genética o cualquier otra condición protegida por las leyes federales, estatales o locales aplicables.

Aviso sobre los Controles de Exportación de EE. UU.: De acuerdo con las Regulaciones de Administración de Exportaciones de EE. UU. (15 CFR §743.13(b)), algunos puestos en Intuitive Surgical pueden estar sujetos a controles de exportación de EE. UU. para candidatos que sean nacionales de países actualmente bajo embargo o sanciones.

Cierta información que usted proporcione como parte de la solicitud será utilizada para determinar si Intuitive Surgical necesitará (i) obtener una licencia de exportación del gobierno de EE. UU. en su nombre (nota: el proceso de obtención de la licencia puede tardar entre 3 y más de 6 meses) o (ii) implementar un Plan de Control de Tecnología (“TCP”, por sus siglas en inglés) (nota: normalmente este paso agrega 2 semanas al proceso de contratación).
Para cualquier puesto en Intuitive sujeto a controles de exportación, las ofertas finales están condicionadas a la obtención de una licencia de exportación aprobada y/o a la ejecución de un TCP antes de la fecha de inicio del empleado potencial, la cual puede o no ser flexible, y dentro de un plazo que no obstaculice de manera irrazonable la necesidad de contratación. Si aplica, los candidatos serán notificados e instruidos sobre cualquier requisito relacionado con estos fines.