Director, Account Management

This role is part of our Youth & Recreational Sports group, comprised of technology platforms such as SportsEngine HQ, SportsEngine Motion, SportsEngine Play and SportsEngine Tourney. We enable athletes, parents, coaches and team administrators in the youth and recreational space to manage their organizations, collect payments, share schedules, find programs to participate in and connect with other families. Additionally, NCSI enables leagues and organizations to properly screen and train coaches in an effort to keep kids safe.  

The Director of Account Management will report to the Vice President of Sales & Account Management and lead a team dedicated to advancing client success and long‑term business growth. This role is centered on cultivating strong client relationships, optimizing operational processes, and identifying strategic opportunities to expand value. The Director will collaborate closely with senior leadership to ensure alignment on vision, execution, and overall account management strategy.

Job Duties:

Team Leadership & Development  

• Foster a culture of continuous improvement by building and leading a high-performing team that encourages, evaluates, and implements innovative ideas and solutions.  
• Recruit, develop, and retain top talent while driving career advancement and succession planning across the organization.  
• Conduct regular performance assessments to measure team effectiveness, engagement, and development progress.  

Strategic & Operational Management  

• Collaborate on the development of annual budgets, compensation plans, and goal setting aligned with corporate financial objectives.  
• Evaluate and optimize resource allocation to meet productivity goals while managing costs effectively.  
• Standardize service level expectations, roles, and responsibilities across the team and in coordination with other departments.  

Client Success & Growth  

• Ensure timely delivery of high-quality outcomes that exceed client expectations.  
• Develop and implement scalable customer success programs with measurable goals, including segment-specific strategies, training, and marketing initiatives.  
• Cultivate strategic relationships with key clients and partners to drive long-term value and growth.  

Go-to-Market Strategy  

• Design and execute GTM strategies that exceed annual targets for customer acquisition, activation, retention, and product line expansion.  
• Collaborate with senior leadership on both organic and inorganic territory expansion plans.  
• Lead regular business reviews with executive leadership and direct reports to assess progress and align on strategic priorities.

• 7+ years of go-to-market (GTM) leadership experience within a high-growth tech company, ideally with annual recurring revenue exceeding $25 million. 
• College degree or equivalent experience. 
• ​​​​​Proven ability to improve customer acquisition cost, team productivity, customer activation, net revenue retention, and product expansion. 
• Demonstrated success in building and scaling sales strategies and fostering a high-performance culture in dynamic, fast-paced markets. 
• Strategic thinker with a high capacity for solving complex business challenges. 

Desired Qualifications:

• Strong understanding of sales engagement tools such as Outreach, SalesLoft, or InsideSales.com. 
• Charismatic, hands-on leader with exceptional communication and collaboration skills 
• Domain expertise in SaaS sales within e-commerce or other transactional industries. 
• Strong knowledge of the youth sport landscape and industry trends. 
• Strong communication skills with ability to engage senior stakeholders. 
• Strong analytical and strategic problem-solving skills. 
• Self-starter, problem solver, and team player. 

Additional Requirements: 

• Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-VERSANT worksite, most commonly an employee’s residence.
• Travel:  Must be able to travel domestically for business meetings, trainings and team events as needed.
• While most work will be completed Monday - Friday, there may be times where traveling and working on the weekend may be required with short notice.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Compensation Range:  $118,000 - $130,000 Base + Commission

As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

For LA County and City Residents Only: VERSANT Media will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc.

VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.