Director, Account Management

About Us: Spreedly is the world's leading Open Payments Platform. Founded in 2007 and headquartered in Durham, NC, the company gives mid-market and enterprise businesses the infrastructure to connect to any payment gateway, processor, or fraud tool through a single API. The platform is vendor-agnostic by design, meaning customers are never locked into a single provider and never need to rebuild their payments stack to access new capabilities.   The core business problem Spreedly solves is real and costly: global merchants face a fragmented payments ecosystem, where every new market, payment method, or fraud tool typically requires a separate, time-consuming integration. Spreedly eliminates that complexity, enabling companies to route transactions intelligently, secure cardholder data, prevent fraud, and expand into new markets without heavy engineering overhead. Product Offering:  Spreedly provides an open payments platform. The platform’s connectivity provides payments performance. Key products and services include: Connect — A unified API that integrates with hundreds of payment gateways, processors, and alternative payment methods worldwide, including digital wallets. Merchants access the global payments ecosystem through one connection. Vault — A PCI-compliant secure repository for payment methods. Merchants store card data once and reuse it across any payment service, reducing PCI scope and protecting cardholder data at scale. Optimize — Workflow-driven routing and retry logic that directs each transaction to the best-performing gateway in real time. On average, 7.9% of failed transactions succeed immediately when retried on a secondary gateway. This is where merchants recover lost revenue and increase authorization success rates. Protect — A flexible fraud and authentication layer, incorporating advanced fraud tools and 3DS. Following Spreedly's acquisition of Dodgeball in September 2025, fraud orchestration and payment optimization now operate within the same platform. Resolve — Centralized management and reporting that reduces operational silos, strengthens security, and improves billing control across a merchant's entire payment operation. What It's Like to Work Here: We describe our team as "Spreedlings": diverse, forward-thinking, and driven by a shared belief that a more open payments ecosystem benefits everyone. The company operates with a culture built on transparency, courageous collaboration, and self-driven leadership. The team values simplicity in both product and process, and approaches problem-solving with genuine curiosity.   About the Role:   As the Director, Account Management, you’ll lead and grow our global Account Management team through Spreedly’s next exciting phase. If you’re a people-first leader who loves coaching AMs, driving operational excellence, and growing existing customer revenue in B2B SaaS, we’d like to hear from you.   You'll join Spreedly’s post‑sales leadership team and manage the Account Management team across SMB, Mid‑Market, and Enterprise segments. You will be responsible for building and executing a cohesive strategy for how we grow and retain a ~$40M+ book of business, while ensuring your team consistently delivers an excellent customer experience and meets assigned NRR and expansion targets.   The ideal candidate has experience leading account managers or existing‑business sellers, including enterprise accounts, and is comfortable balancing strategy, operations, and hands‑on deal work. You can operate independently with limited day‑to‑day oversight, and you thrive in environments with significant organizational change and growth. You are skilled at forecasting, running disciplined operating rhythms, and coaching AMs on whitespace, negotiation, and complex deal management. You enjoy digging into customer business models, helping your team quantify value, and building scalable processes that enable your AMs to grow their books year over year. Responsibilities

Lead, coach, and develop a team of Account Managers across SMB, Mid-Market, and Enterprise segments

Own team forecasting, pipeline health, and reporting to ensure predictable performance against NRR goals

Build and refine operating rhythms for the team, including 1:1s, deal reviews, and performance management

Partner with Sales, Product, Marketing, and Customer Success to develop and execute segment and whitespace strategies

Drive deal strategy and execution with the team, including proposal development, negotiation guidance, and expansion planning

Create and standardize tools, templates, and playbooks that elevate how the team engages customers

Serve as a senior escalation point for strategic and global accounts and ensure a best-in-class customer experience

Hire, onboard, and grow talent within the Account Management organization, including developing team leads and future managers

Navigate and champion organizational change, helping the team adapt as Spreedly scales and evolves

Travel up to 20% of the time, including internationally, to support customer relationships and team needs

Requirements

5+ years of total experience in Account Management and/or Customer Success

3+ years of experience managing a team of account managers or existing business sellers, including enterprise segment exposure

Industry experience with PSPs, payment orchestration, or payment platforms

Aptitude for technology and ability to communicate and work effectively with highly technical customers and internal stakeholders

Demonstrated success managing and growing a multimillion-dollar book of business, with a strong understanding of NRR and expansion dynamics

Proven experience working with international/global customers and navigating complex, multi-stakeholder organizations

Strong operational rigor, including forecasting, pipeline management, and running effective team cadences (1:1s, QBRs, and deal reviews)

Superior verbal and written communication skills, with the ability to influence up, down, and across the organization

Ability to operate autonomously in a dynamic, fast-paced, and evolving environment, maintaining a positive, solutions-oriented attitude

Additional Skills We Value:

Experience with consumption-based or API-first SaaS models and managing high-retention outcomes.

Demonstrated success during high-growth scaling periods ($20M–$100M ARR)

We Offer Our US-Based Employees:

Competitive salary + Equity

Outstanding Medical and Dental benefits, including 100% employer-paid options

Company-paid Life and Disability insurance

Optional vision and supplemental insurance options, and various Flexible Spending Accounts (FSA)

Open Paid Time Off policy + 12 weeks of paid leave for new parents

Matching 401(k) plan (5% up to $5,000 yearly)

$1,000 annual professional development stipend

Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement

Access to company-paid professional coaching service

Visits to HQ in Durham, North Carolina for remote employees