Digital Safety Monitoring Analyst (UK)

Netsweeper is a worldwide organization specializing in Content Filtering Software Solutions.

We hold the industry’s most advanced proprietary global filtering system for ISPs, Telcos, governments, schools, and corporations and our customers are located around the world and in every industry vertical. Netsweeper’s purpose is to protect people from inappropriate content that permeates the Internet and Webpages; our technology provides customers with the ability to choose available and allowable URLs, IMs and file transfers. Our filtering software and solutions continuously evolve and offer the most protected and managed Internet experience currently available.

Role: Digital Safety Monitoring Analyst (DSMA) – West Yorkshire, UK

Netsweeper is looking for a part-time Digital Safety Monitoring Analyst who will work monitor alerts that arise in our OnGuard™ system in order to identify and escalate urgent and high-level risk alerts to appropriate specialized colleagues and partners in a timely, accurate and professional manner. OnGuard™ (formerly nMonitor) is a tool for student monitoring to ensure that they can accurately detect and assess harmful student behaviour in order to intervene early to successfully mitigate potential harmful activity. OnGuard™ technology works both online and offline, scanning internet content, desktop content, and user-submitted data in real-time.

Your priority will be to assess alerts efficiently and accurately to support maintaining the safety and well-being of students. You will be expected to work shifts as part of a 24/7 team, working from home out of business hours. We currently have a part-time position available, including Weekend work, with potential for covering additional hours covering holidays, etc. .

Job Responsibilities:

• Monitoring alerts that come into the OnGuard™ platform,
• Identify and escalate high priority/risk alerts based on established protocols and parameters,
• Provide prompt, clear and professional communication of alerts to identified partners and/or managers following guidelines and procedures,
• Completing required report and recordkeeping related to alerts and responses in an accurate and detailed,
• Cooperate and collaborate with management in order to promote and provide innovative and compassionate service to customers and to enhance our safeguarding capabilities on a continual basis, and
• Attend and participate in OnGuard team meetings to contribute to service knowledge and emerging trends or themes arising in alerts and to help identify future training and service needs.
• Must be reliable, organized and able to manage part-time hours. Flexibility is an asset to enhance coverage capacity on this team.

Qualifications/Skills:

• Excellent communication skills,
• Must be computer literate with a good understanding of social media and online applications,
• Able to assess situations and respond promptly,
• Calm and level-headed when working in stressful situations,
• Comfortable working independently or with others,
• Must be compassionate and understand the importance of online safety and the protection of students,
• Previous experience of monitoring systems and working with sensitive information with vulnerable situations are strong assets, and
• Post-secondary education in fields related to nursery/preschool, primary school, social work is beneficial but not mandatory.

What We Offer:

• Part-time schedule (20 hours per week within the hours of 9:00 AM to 10:00 PM)
• Shifts available on weekdays, including daytime and evening hours (no overnight shifts)
• Paid holiday and sick leave,
• Company pension,
• Work from home, and
• Opportunity to protect children and make a positive difference.

If you are looking to help protect children through online safeguarding and want to join a progressive, leading-edge company, apply today with your COVER LETTER and CV, and include your hours and days of availability for PT consideration.