About N-Power Medicine
N-Power Medicine aims to establish a new paradigm in drug development by reinventing the ‘how’ and transforming clinical trials through better integration with clinical practice, ensuring broader participation by physicians and patients. We are building an exceptional multi-disciplinary team with diverse expertise spanning healthcare, engineering, technology and regulatory, and with people who share our core value of Empowering Community through generosity, curiosity and humility. We are working with urgency to bring better therapies to patients faster.
The Digital Health Specialist (DHS) Operations Manager is responsible for the day to day leadership, performance, and compliance of research staff supporting a designated health system account. This role serves as the primary operational leader for assigned sites, ensuring team members are onboarded efficiently, trained appropriately, and supported in delivering high quality, compliant services.
The Manager partners closely with the Senior Manager to execute staffing plans, support hiring, maintain strong customer relationships, and drive staff development. While the Senior Manager owns strategic planning and system level growth, the Manager ensures operational excellence and consistent execution at the account and site level.
This is a hybrid on-site role in Florida, based in the city of Orlando is preferred.
Role Objectives and Responsibilities
Team Leadership & Daily Operations
-Provide direct, day to day leadership for DHS assigned to a specific health system account
-Set clear expectations for performance, workflows, and professional behavior
-Monitor workload distribution and staffing coverage across assigned sites
-Address routine performance issues and escalate complex concerns to the Senior Manager
-Foster a positive, accountable, and high engagement team culture
Hiring, Onboarding & Training Execution
-Partner with the Senior Manager to support hiring needs
-Own rapid and effective onboarding for new team members
-Identify onboarding gaps and recommend improvements to training processes
Staff Development & Performance Management
-Conduct regular check-ins and coaching conversations with direct reports
-Support ongoing skill development and role readiness
-Participate in performance reviews and contribute to promotion or corrective action discussions
-Identify high potential staff and collaborate with the Senior Manager on growth opportunities
Compliance & Quality Oversight
-Monitor adherence to documentation, consent, and workflow standards
-Partner with quality or compliance teams to address findings, audits, or corrective actions
-Reinforce ongoing protocols, requirements, training, and retraining as policies, protocols, or expectations evolve
-Track and monitor team performance metrics relevant to the account
-Contribute to process improvement initiatives led by senior leadership
Health System & Customer Relationship Support
-Serve as an operational point of contact for site level and account level stakeholders
-Maintain strong working relationships with health system partners
-Escalate risks, concerns, or relationship issues to the Senior Manager as appropriate
-Support implementation of new initiatives, pilots, or workflow changes within the account
-Perform additional duties and responsibilities as required.
Qualifications
8+ years of experience in healthcare operations, clinical research, or health system-based programs
5+ years of people management or team leadership experience
Bachelor’s degree or equivalent professional experience
Demonstrated experience with onboarding, training, and performance management
Strong understanding of compliance and quality expectations in research settings
Extensive familiarity and comfort with ambulatory oncology workflow
Demonstrated success in building and leading high-performance teams, with the ability to inspire, mentor, and drive organizational change
Collaborative, hands-on manager who thrives in dynamic environments, with a strong desire to drive paradigm shifts in clinical research and improve patient outcomes
Strong interpersonal skills with the ability to manage competing priorities in a fast-paced environment
Exceptional written and verbal communication skills, with the ability to engage and influence senior stakeholders, clinical teams, and technical experts alike
Generous, curious, and humble
Preferred
Ambulatory oncology clinic experience
Experience managing teams distributed across multiple sites
Familiarity with health system operations and stakeholder management
Experience supporting regulated environments (clinical research, quality programs, patient services, etc.)
Please note that state-specific background checks and screenings may be required for this role. Employment is contingent upon successfully passing all applicable screenings.
Travel Requirements
Up to 50% of time required to travel in role (out of 100%)
More About Us
We are a mission driven, well -funded, rapidly growing company, eager to attract passionate professionals offering a highly attractive compensation package with a balanced and flexible work environment, competitive industry benefits as well as a 401K plan and other great company “perks.”
We are an Equal Opportunity Employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Covid-19 Policy – The Company is committed to providing and maintaining a safe workplace, and to safeguard the health and well-being of our employees, families, visitors, and the community. While vaccination remains one of the most important tools in advancing the health and safety of employees and promoting the efficiency of workplaces, we are now in a different phase of our response when these measures are no longer necessary. We currently do not have mandatory COVID-19 vaccination requirements for our employees and contractors, as the COVID-19 public health emergency has ended. However, there are certain N-Power Medicine employees and contractors who, based on their role, will be required to continue to follow our 2021 COVID-19 vaccination and other requirements as mandated by N-Power Medicine’s partners they serve. We reserve the right to modify or amend our corporate policy at any time.
Applicants must be currently authorized to work in the U.S. on a full-time basis. The Company will not sponsor applicants for work visas.
If you find this opportunity compelling, we encourage you to apply today! We promptly review all applications. Highly qualified candidates will be directly contacted by a team member.
