Digital Forensics Quality Manager - Hybrid Birmigham

Hybrid Role

• 2 days per week in Birmingham, with potential to increase depending on business needs.
• Must already hold SC clearance or have a 5-year UK address history to be eligible to obtain SC clearance.
• Applications will not be processed without a verified 5-year UK address history

Role Purpose:

Resillion’s Digital Forensics Team operates in a highly regulated, evidence-driven environment, supporting public-sector and law-enforcement clients. The Digital Forensics Quality Manager is responsible for maintaining, developing, and assuring the team’s Quality Management System (QMS) to meet ongoing UKAS ISO 17025 accreditation requirements, and to uphold the highest standards of forensic integrity, evidential robustness, and operational excellence.

The role ensures that all processes, documentation, and working practices comply with ISO 17025, the Forensic Science Regulator (FSR) Codes of Practice, ILAC G19, chain-of-custody principles, and all relevant security obligations. The Quality Manager also plays a key role in driving continuous improvement, supporting internal and external audits, and ensuring the team operates in accordance with best practice and regulatory expectations.

Key Responsibilities

Quality Management & Governance

• Lead and manage the Quality Management function within the Digital Forensics team.
• Maintain, review, and enhance the QMS to ensure ongoing compliance with UKAS ISO 17025 accreditation.
• Conduct internal audits, quality reviews, risk assessments, and non-conformance investigations, ensuring effective corrective and preventive actions (CAPA).
• Manage document control, including version management and assurance processes for all procedures, SOPs, and quality documentation.
• Monitor and enforce adherence to ISO 17025, ILAC G19, and the FSR Codes of Practice and Conduct.

Accreditation & Compliance

• Oversee preparation for UKAS assessments, surveillance visits, and all external quality audits.
• Act as a key liaison with UKAS, regulatory bodies, and external assessors.
• Ensure that all laboratory processes and technical activities meet evidential and reporting standards suitable for law-enforcement and criminal-justice requirements.
• Maintain up-to-date knowledge of legislative, regulatory, and accreditation requirements relevant to digital forensics.

Operational Support

• Work closely with the Head of Digital Forensics and Team Leads to embed quality standards and compliance into day-to-day operations.
• Provide guidance on method validation, competency assessments, proficiency testing, and technical assurance activities.
• Support case review processes, ensuring accuracy, traceability, and forensic integrity in all outputs.
• Act as the primary point of contact for quality-related enquiries from internal stakeholders and customers.

Continuous Improvement

• Identify and drive opportunities for improvements in processes, documentation, and operational efficiency.
• Coordinate root-cause analysis activities and lead team-wide improvement initiatives.
• Ensure lessons learned from audits, incidents, and emerging national guidance are effectively incorporated into the QMS.

Security & Assurance

• Uphold strict security, confidentiality, and data-handling controls in accordance with organisational and regulatory requirements.
• Maintain active SC and NPPV3 clearances and ensure full compliance with protective-security policies.
• Ensure that all forensic processes meet chain-of-custody standards and maintain evidential continuity at all times.

Skills, Experience & Qualifications

Essential

• Demonstrable experience in Digital Forensics, ideally within law-enforcement, government, or accredited forensic environments.
• Strong understanding of Quality Management Systems within forensic or laboratory settings.
• Experience working with or maintaining UKAS accreditation (ISO 17025).
• Current SC and NPPV3 clearance, or the ability to obtain and maintain both.
• In-depth understanding of the FSR Codes, forensic methodologies, and evidential processes.
• Excellent attention to detail, strong analytical skills, and a structured approach to documentation and audit management.
• Strong communication, influencing, and stakeholder-management skills.

Desirable

• Lead Auditor qualification (e.g., ISO 9001, ISO 17025).
• Experience supporting external audits or accreditation assessments.
• Experience working within a multi-site forensic or laboratory environment.
• Knowledge of incident management, risk management, or continuous-improvement frameworks.

Personal Attributes

• Highly organised, methodical, and process driven.
• Able to work independently while supporting and influencing multidisciplinary teams.
• Strong sense of professional ethics, confidentiality, and integrity.
• Comfortable working in environments subject to high levels of scrutiny and regulatory oversight.

• What We Offer

• Competitive base salary + commission structure.
• Opportunity to work with cutting-edge IT services and solutions.
• Supportive team environment with career development opportunities.
• Exposure to leading global and regional consumer electronics brands.