Digital Exceptions Specialist

Only Current ABC Employees will be considered for this position.

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. 

Job Overview:

The Digital Exceptions Specialist identifies and resolves digital work that falls outside standard processing. This role focuses on catching issues early, unblocking stalled work, and returning items to normal flow before they impact customers or SLAs. You’ll gain broad visibility into how digital fulfillment operates and where systems and processes break down. 

Key Responsibilities: Detect, triage, and resolve digital work that falls out of standard processing. This role focuses on preventing silent stalls by identifying exceptions early, taking clear corrective action, and returning work to the normal processing flow as quickly as possible.

• Monitor alerts, queues, and aging work to identify stalled or at-risk items
• Flag potential SLA risks early and escalate per defined thresholds
• Maintain accurate visibility into exception status and backlog health
• Categorize exceptions using defined taxonomies and workflows
• Execute prescribed resolution steps, including internal fixes, resubmissions, and follow-ups
• Partner with upstream or downstream teams to unblock work when required

Qualifications:

• Experience in digital operations, workflow processing, or exception handling environments
• Strong attention to detail and comfort working in queue-based systems
• Ability to follow structured processes while exercising sound judgment
• Clear written communication for documentation and cross-team coordination

Preferred Qualifications

• Familiarity with ticketing, alerting, or workflow management tools
• Experience working in SLA-driven or high-volume operational environments

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay Range: $15-$17/hour

Job Type: Full-time, Monday through Friday, 8am-5pm