Digital Events & Webinar Specialist (Business Systems Administrator)

AI overview

Manage and optimize event technology platforms to deliver high-impact client experiences across in-person, virtual, and hybrid events while collaborating with various teams.

Role:

The Event Technology Specialist Nearshore Contractor plays a pivotal role in delivering high-impact, immersive client and associate experiences across in-person, virtual, and hybrid formats. Embedded within the NACG Event Technology team under Marketing, this role supports the North America Client Group by managing and optimizing a suite of event technology platforms such as Cvent, Goldcast, Bizzabo, and On24.

This position is ideal for a tech-savvy, detail-oriented professional who thrives in a collaborative, fast-paced environment and is passionate about enabling exceptional event experiences.

Key Responsibilities:

Serve as a subject matter expert for event technology platforms supporting Experiential Marketing Specialists.
Partner with Marketing, Sales, and Leadership.
Support the full event lifecycle: from stakeholder alignment and platform configuration to attendee communications and post-event analysis.
Manage multi-channel event components including AV, webinars, mobile apps, and digital customer journeys.
Coordinate with vendors and internal teams to ensure seamless execution and alignment with business goals.
Execute simulive and on-demand webinars, including pre-recording, scheduling, and live moderation.
Conduct structured QA testing of platform features and integrations, document findings and feedback.
Create and maintain SOPs, process documentation, and knowledge transfer materials.
Analyze event performance and feedback to drive continuous improvement.

Requirements

2–3+ years of experience in event management or a related field.
Proven ability to manage internal and external stakeholders effectively.
Strong problem-solving skills and sound judgment in moderately complex scenarios.
Excellent interpersonal and communication skills across all organizational levels.
Proficiency in event platforms such as Cvent, Bizzabo, PGI, On24, and Goldcast.
Experience supporting both in-person and virtual/hybrid event formats.

Nearshore Collaboration Requirements:

Time Zone Alignment: Must be able to work partially overlapping hours with Pacific Time (PT).
Strong Written Communication: Ability to provide clear documentation and asynchronous updates.
Process Orientation: Maintain detailed SOPs to ensure continuity and scalability.

Benefits

Major medical expenses insurance — at Findasense, we care about your well-being
Meal benefits through grocery vouchers.
You can work from home, from a coworking space, from another Findasense office, or from anywhere in the world, in line with our Hybrid Way of Work policy.
Flexible working hours to support your work–life balance.
Internal mobility, so you can explore other positions within Findasense.
You’ll be able to participate in our volunteer program, with 40 working hours per year to collaborate with organizations that support community service or volunteer initiatives.

Perks & Benefits Extracted with AI

Flexible Work Hours: Flexible working hours to support your work–life balance.
Health Insurance: Major medical expenses insurance — at Findasense, we care about your well-being
Volunteer program participation: You’ll be able to participate in our volunteer program, with 40 working hours per year to collaborate with organizations that support community service or volunteer initiatives.
Remote-Friendly: You can work from home, from a coworking space, from another Findasense office, or from anywhere in the world, in line with our Hybrid Way of Work policy.