Monitor customer health and engagement metrics to improve platform adoption and retention while collaborating with cross-functional teams to enhance customer satisfaction.
We are looking for a Digital Customer Success Manager (Digital CSM) to support customers through digital engagement and ensure they get the most from our SaaS platform.
In this role, you will monitor customer health, follow up on digital programs, and improve platform adoption and retention. You will reactively engage with customers, address product usage challenges, and collaborate cross‑functionally to enhance overall customer satisfaction.
Challenge:
The main challenges you'll face are:
Tracking and improving customer engagement and health metrics
Preventing churn by engaging customers with declining usage
Driving scalable digital adoption strategies across customers
Key Responsibilities:
Track customer health and engagement metrics using Customer Success tools
Respond to customer inquiries and resolve product usage issues
Reach out to customers with reduced engagement to improve retention
Support customers through digital onboarding, in‑app messaging, and online resources
Share insights and feedback to optimize digital customer success strategies
Key Requirements:
Hard skills:
1–2 years of experience in Customer Success, Customer Support, or Digital Engagement
Experience with CRM systems or Customer Success platforms (Gainsight or ChurnZero preferred)
Understanding of SaaS products and onboarding best practices
Ability to work with customer engagement and performance data
Strong written and verbal English communication skills
Soft skills:
Customer‑centric approach
Strong communication and collaboration skills
Ability to work independently in a fast‑paced environment
Competitive salary according to industry benchmarks
Benefits: Performance‑based bonus, comprehensive benefits
Career growth & learning opportunities
Flexibility in working hours and working from home
Company events and perks
Lansweeper is the Technology Asset Intelligence platform that transforms raw asset data into trusted, actionable insights—spanning hardware, software, cloud, IoT, and OT.
With a single solution, organizations gain full visibility across their technology estate, empowering IT, security, operations and finance teams to make smarter, faster decisions.
We help our customers:
Tame hybrid infrastructures
Manage compliance risks
Reduce complexity by delivering timely, accurate visibility and seamless integration into their ecosystems
From universal asset discovery to AI‑powered intelligence, Lansweeper delivers clarity and confidence to organizations worldwide.
Our culture is built on four values:
One Team – united across boundaries
We Care – customers and people at the centre
We Grow – learning, sharing, improving
We Deliver – focusing on what truly matters
You’ll join the Customer Success team, working closely with Marketing, Product, and Support teams.
Ready to join us? Click Apply now or share this role with someone in your network.
Lansweeper offers a comprehensive Technology Asset Intelligence platform that turns raw asset data into actionable insights across IT, OT, and IoT environments. Designed for organizations of all sizes, it empowers teams in IT, security, operations, and finance with full visibility into their technology estate, enhancing decision-making and operational efficiency. What sets Lansweeper apart is its ability to provide a single source of truth for accurate and timely asset management, helping customers navigate the complexities of hybrid infrastructures.
Please mention you found this job on AI Jobs. It helps us get more startups to hire on our site. Thanks and good luck!
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Customer Success Manager Q&A's