Digital Consultant - UX / Digital Service Design

We are looking for a Digital Consultant with service design and UX expertise to join our Digital Consultancy team in ANZ. This role focuses on helping enterprise customers achieve their business and digital objectives by facilitating strategic engagements, designing actionable roadmaps, and driving adoption of the Squiz Digital Experience Platform (DXP).

You will work directly with customers - typically heads of digital, IT, or web managers within large organisations - to understand their challenges, facilitate workshops that align stakeholders, and translate ambitions into clear paths to execution. This role requires a blend of creative, strategic, and analytical skills, along with a pragmatic approach to applying UX and service design methodologies within real-world constraints.

This is an opportunity to shape how customers experience and adopt the Squiz platform, while also contributing to the evolution of our consulting services.

Why Join Us

• Shape how enterprise customers adopt and realise value from the Squiz platform
• Work on meaningful engagements with leading organisations across ANZ
• Contribute to the evolution of consulting services and methodologies
• Join a collaborative team that values strategic thinking, design expertise, and customer outcomes

What You'll Do

Strategic Engagements and Discovery

• Understand and prioritise customer needs and pain points in relation to digital experience design, delivery, and management
• Design, plan, and facilitate stakeholder engagement and discovery workshops with audiences ranging from operational teams to executive leadership
• Conduct research, interviews, and analysis to surface insights that inform strategy
• Synthesise findings into clear recommendations tailored to customer context and priorities

Roadmaps and Recommendations

• Transform big ambitions into clearly articulated and actionable digital roadmaps
• Identify opportunities to leverage Squiz DXP capabilities—including personalisation, A/B testing, portals, forms, and data capture—to improve customer digital experiences
• Recommend how tools within the customer's wider ecosystem can integrate with and complement the DXP
• Identify the resources, activities, and technologies required to implement solutions

Customer Adoption and Success

• Drive customer adoption of Squiz tools, services, and the DXP platform
• Shape DXP adoption strategies that help customers realise value and build internal capability
• Inspire customers with opportunities to deliver industry-leading digital experiences alongside a clear path to execution
• Support post-engagement outcomes by ensuring recommendations are practical and implementable

Practice Development and Capability Building

• Contribute to the design and development of new consulting services that drive product and service awareness
• Build and refine service offerings, templates, and methodologies
• Support capability building within the team, sharing expertise in UX, service design, and facilitation
• Collaborate with cross-functional teams including Product, Delivery, and Customer Success

What We're Looking For

Experience and Background

• 3-5 years experience in a strategy, service design, or UX consulting role
• Background in digital agency, design consultancy, or enterprise software environments
• Demonstrated experience designing and facilitating workshops with diverse stakeholder groups
• Experience working with enterprise customers, ideally in government, higher education, financial services, telecommunications, or utilities

Skills and Capabilities

• Strong workshop design and facilitation skills—comfortable leading sessions with executive and operational stakeholders
• Ability to adopt a lean approach, tailoring UX and service design tools to fit client budgets and timelines
• Excellent written, verbal, and visual communication skills—proficient in creating engaging presentations and deliverables
• Critical and strategic thinking with ability to synthesise complexity into actionable recommendations
• Experience conducting qualitative research, interviews, or surveys, and translating insights into strategy
• Ability to steer cross-functional teams toward shared outcomes
• Strong organisational skills with ability to manage multiple engagements and meet deadlines

Attributes

• Pragmatic over purist—focused on delivering value within constraints
• Strong presence and professional presentation in customer-facing settings
• Intellectually curious with genuine passion for digital solutions and emerging trends
• Collaborative mindset with ability to build relationships across functions and levels
• Client management experience with focus on achieving outcomes for both customer and business

Nice to Have

• Experience with digital experience platforms, content management systems, or web technologies
• Quantitative research and analysis experience
• Experience preparing proposals, pitch decks, and high-level estimates
• Familiarity with CRM tools (e.g., HubSpot, Salesforce)
• Exposure to personalisation, A/B testing, or customer experience optimisation

Requirements

We’re looking for someone who has:

• 3-6 years experience in a consulting, solution sales, or digital advisory role
• Proven track record of contributing to revenue outcomes through consulting-led sales motions
• Background in digital agency, management consulting, or enterprise SaaS environments
• Experience working with enterprise customers in government, higher education, financial services, telecommunications, or utilities
• Exceptional presentation and storytelling skills - able to command a room and tailor messaging to audience
• Excellent communication and presentation skills, with the ability to create and deliver engaging presentations
• Strong analytical and problem-solving skills with a commercial mindset
• Ability to build and nurture client relationships at all levels
• A collaborative approach and experience working within cross-functional teams
• A motivated and self-driven nature, with a passion for delivering exceptional customer experiences
• Experience in strategic planning and account management
• A degree in Business, Marketing, or a related field is preferred

Benefits

Who we are: 

Squiz helps complex, service-led organisations harness the power of digital, improving the services they offer online. 

Founded in 1998, Squiz grew during the rise of the internet. Since then, we have evolved from a simple web content management system into a full digital experience platform (DXP), helping customers make the shift from being content managers to experience creators.

The Squiz DXP brings together content, search, data and applications in one place. To get the most out of the platform, customers can collaborate with our digital experts to design solutions and adapt as demands change.  

We are headquartered in Australia, with teams and customers across the globe, and offices in New Zealand, the United States, the United Kingdom and Poland.

Come as you are - We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with “why?” to really understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do. We also check our egos at door, we don’t take ourselves too seriously and we have fun along the way.

• Flexibility in your work environment with Squiz Flex—work where and how you feel most productive
• Generous paid parental leave and company shutdown during the festive period
• Access to professional development resources and career advancement opportunities
• A culture that celebrates diversity and encourages collaboration along with an open-door policy